Frontline Focus | How do I challenge bias without causing friction?

As part of our 2026 Year of Excellence, Frontline Focus allows hospitality professionals to put their chosen workplace questions to industry experts.

For this month’s Frontline Focus, our members voted on the question they wanted answered by an industry expert.

The question with the most votes was: How do I challenge bias without causing friction?

We put this question to Mary Eniolu MIH, to explore how hospitality professionals can challenge bias in the workplace, encourage open conversations and help create a more inclusive working environment.

See what Mary had to say on challenging bias and avoiding friction in the video below.

Look out for next month’s email survey and get involved. Your vote helps shape the questions we ask throughout the 2026 Year of Excellence.