Frontline Performance Group (FPG)

Frontline Performance Group (FPG) is the global leader in driving incremental revenue performance across the hospitality industry. With a presence in more than 2,500 hotels and restaurants across 120+ countries, FPG helps hospitality businesses maximize profitability, elevate guest satisfaction and increase employee engagement. 

For more than 30 years, FPG has developed a world-class performance program that turns everyday guest interactions into measurable revenue growth. By combining technology with structured, service-first training, FPG enables hotels to unlock substantial untapped revenue from their existing customer base – increasing RevPAR and Net Operating Profit without requiring additional capital expenditure. In fact, FPG’s top 25% of performing clients have achieved more than 4% RevPAR uplift as a direct result of the partnership. 

At the core of FPG’s approach is its proprietary performance enhancement software, IN-Gauge. This software transforms real-time performance data into actionable insights, empowering frontline employees to consistently capture revenue opportunities while enhancing the guest experience. Managers gain visibility, accountability and structured coaching tools that drive sustained results. 

FPG’s solutions include its Front Desk program for hotels, designed to increase RevPAR through structured upselling and performance optimization, and CheckMax, its AI-powered solution for restaurants and F&B outlets. CheckMax equips teams with suggestive selling techniques, digital training and intelligent insights that can increase revenue per guest by 5-15%, strengthening outlet profitability while improving service delivery. By aligning technology, training and accountability, FPG turns everyday guest interactions into measurable revenue moments. Trusted by leading global hospitality brands, FPG continues to redefine how frontline performance drives sustainable revenue growth. 

Click here for a complimentary revenue assessment to identify untapped incremental revenue potential within your hotel. 

For CheckMax, we are offering a 90-day “try before you buy” program for properties enrolling more than two outlets, allowing teams to experience measurable results before making a long-term commitment. Click here.