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Latest vacancies 2019-01-21T11:32:32+00:00


Equal Opportunities Statement: The Institute of Hospitality is committed to equality of opportunity and welcomes applications from all sections of the community.


HOURS: 35 hours per week, Monday to Friday, 9am – 5pm, with working from home flexibility

SALARY: £24,000-£27,000

RESPONSIBLE TO: Head of Marketing & Membership


The Marketing & Communications Executive will manage and deliver the Institute’s communications activity and play an integral role in meeting membership acquisition and retention targets, as well as promoting events, products and services to both member and non-member audiences.

As part of the project teams for these activities they will create the communications plans, undertake audience research, develop website content, plan and deliver digital and off-line marketing activity, optimise campaign performance using google analytics, evaluate success, and produce monthly reports.


 Coordinate and execute communications to the Institute’s current and potential stakeholders

  • Produce all monthly membership email newsletters.
  • Plan and deliver online marketing campaigns to promote the Institute’s calendar of events, including webinars and face-to-face events at national and local level.
  • Support the membership team to deliver targeted campaigns to promote membership and encourage renewal, using both direct and digital marketing.
  • End to end delivery of promotional material as and when required to support business needs, including design and print production.
  • Manage the Institute’s attendance at key industry events and represent the Institute in person as and when required at events across the UK.
  • Brief communications campaigns to the Institute’s social media agency to ensure effective and innovative use of all channels (Twitter, Linkedin, Facebook and Instagram).
  • Ensure all marketing materials adhere to the corporate identity.
  • Uphold the IoH brand across all material, advising internal and external audiences on appropriate usage.
  • Manage content on the website and champion good practice SEO.
  • Work in co-operation with colleagues to deliver the Institute’s aims and objectives of promoting excellence, enhancing education and facilitating learning.


  • Graduate with a minimum of 2 years’ experience in a marketing or communications role.
  • Ability to write and communicate clearly in an appealing and inspiring manner and appropriately for the audience.
  • Ability to research & collate and interrogate information accurately and efficiently.
  • Essential experience using Mailchimp and WordPress along with excellent IT skills including database interrogation, HTML design and understanding of Google Analytics.
  • Commercial and sales driven approach to the role.
  • Excellent interpersonal skills and a team player.
  • Excellent written and verbal communication skills.
  • Excellent organisational skills.
  • Ability to work under pressure and to deadlines and to manage a number of different projects at any one time ensuring commitments are delivered within budget and on time.
  • Experience of operating across all social media platforms.
  • Outgoing, flexible and innovative, cheerful and confident.
  • Tenacious and diligent with a good head for detail.
  • Experience of working in a professional membership organisation or charity desirable.
  • CIM/IDM qualification desirable.

To apply for this position, please email your CV and a covering letter explaining how your skills and experience relate to the role of Marketing & Communications Executive, to Joanne Smith, Head of Executive Office on



HOURS: Up to 21 hours per week, (working week – Monday to Friday, 9am – 5pm) working from home

SALARY: Competitive salary offered

RESPONSIBLE TO: Head of Executive Office


The post holder will report to the Head of Executive Office and will promote the Institute of Hospitality’s complete portfolio of business and membership products, leading to increased revenue and further development of close commercial links across a diverse range of potential clients.


  • To make appointments for Company Sponsored Membership meetings with IOH Executives
  • To promote the Institute of Hospitality’s complete portfolio
  • To increase revenue
  • To have a pro-active sales approach
  • To create and build relationships with new and emerging clients
  • To support established clients to ensure customer satisfaction leading to retention and increased revenue
  • To initiate new Company sponsored contacts, manage the relationship with a methodical approach to the sales process


  • Essential:
    • The post holder must be entitled to work and live in the UK
    • Experience in a sales environment
    • A commercial and sales driven approach to the role
    • Excellent interpersonal skills and be a demonstrable team player
    • Excellent written and verbal communication skills.
    • Excellent organisational skills
    • Excellent relationship management skills
    • Comfortable with using the internet for research purposes


    • Knowledge of the hospitality, leisure and tourism industries
    • Experience of working in a membership based organisation
    • Experience of understanding the work of charities and professional associations

    Personal Qualities

    • Excellent customer service skills
    • Highly motivated with an outgoing and positive attitude
    • Able to manage multiple tasks to differing daily and weekly deadlines
    • Good organisational and interpersonal skills
    • Flexible approach to the work involved and able to work well under pressure
    • Ability to work without close supervision as well as part of a larger team

    To apply for this position, please email your CV and a covering letter explaining how your skills and experience relate to the role of Company Sponsored Membership Administrator, to Joanne Smith, Head of Executive Office on 



COMPANY – CTH (Confederation of Tourism & Hospitality)

HOURS:  2 days/week (office based, close to Bond Street tube station in Central London)

REPORTS TO:   Academic Director


Specialist Ofqual-recognised awarding organisation for Tourism, Hospitality & Culinary programmes is seeking a part-time, office based Examiner to work as part of a small team to manage and monitor the assessment, marking and quality assurance processes for hospitality and tourism qualifications from Levels 3 to 7.  This includes handling external verification of UK and overseas centres, practising a validity-based approach to developing assessments and contributing to the review of qualification structures, content and assessment and delivery materials.  The CTH Examiners assist the Academic Director in managing and monitoring all the assessment and marking processes for the qualifications for which they are responsible to ensure that students are assessed in a fair and consistent manner in relation to CTH academic standards and consistency of standards over time.


  • To moderate all non-culinary qualifications that are assessed by examination and portfolio, including written feedback to the team of CTH exam markers and centre assessors, and the production of a summary report for the Academic Director.
  • To liaise with and deputise for the CTH lead assignment moderator.
  • To maintain records of results over time and assessments.
  • To assist the Academic Director in ensuring that CTH qualifications are contemporary, fit for purpose and meet the needs of industry and regulatory requirements.
  • To develop assessments that appropriately assess the learning outcomes and assessment criteria of the unit and are fair and consistent with CTH academic standards over time and regulatory requirements.
  • To assist in keeping CTH policy documents current and fit for purpose.
  • To act as a source of advice for centres on CTH qualifications and their delivery and assessment.
  • To write articles for the CTH website and newsletters to assist centres in the delivery of the qualifications, as well as for students to improve their exam techniques and assignment preparation.
  • To ensure they remain up to date with changes within the sector and regulatory requirements.
  • To act as Deputy for the Academic Director in any of their duties when requested.
  • To inform CTH of any conflicts of interest that may arise during the course of their duties.


  • Experience of delivering and/or assessing hospitality/tourism management programmes in FE/HE, ideally with IV responsibility. EV experience an advantage.
  • Familiarity with Quality Assurance and maintaining standards
  • Ideally experience of meeting regulatory requirements for vocational qualifications; knowledge/ experience of Ofqual an advantage.
  • Excellent communication skills in order to support delivery centres
  • Ideally teaching and assessing qualifications required
  • Experience of assessment and internal verification, EV experience an advantage.
  • Experience of examining and awarding procedures for regulated qualifications.
  • Experience, understanding and technical knowledge of the subject area for the qualifications for which they will be responsible.
  • Experience, understanding and technical knowledge of further and higher education systems.
  • Experience, understanding and technical knowledge in relation to qualification and assessment methodology development, awarding and assessment.
  • Experience, understanding and technical knowledge of regulatory requirements, including the Ofqual General Conditions of Recognition.
  • Experience of working in the Hospitality industry
  • Qualifications in Hospitality Management


Please send a covering letter and CV to the Academic Director, at your earliest convenience.