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Latest vacancies 2021-07-20T12:52:19+01:00

HEAD OF PROFESSIONAL DEVELOPMENT

HOURS: 35 hours per week

LOCATION: Sutton, Surrey

SUMMARY OF POST:

The Institute of Hospitality (IoH) is the world’s leading professional body for hospitality professionals. Our purpose is to promote professionalism through lifelong learning. We inspire hospitality professionals to perform at their very best and earn the recognition they deserve. Our 12,500-strong membership includes students, apprentices, and hospitality management professionals across the world.

The role of Head of Professional Development is one of commercial business development and development and promotion of the Institute’s suite of CPD products and services.  The post-holder will be a key member of the Institute’s Management team.

We have important commercial relationships with Businesses who use our resources within their management development programmes.

Ensuring that we maximise the commercial potential of these relationships, and create opportunities to extend our activities is a key responsibility of the role.

KEY TASKS AND RESPONSIBILITIES:

To be responsible for the elements of the budget and business plan that relate to professional development including:-

  • Accreditation & Endorsement
  • CPD Programme
  • Mentor Me (The IoH mentorship scheme)
  • IoH Ambassadors
  • Knowledge Centre

The post holder will be responsible for monetising these activities and further:-

  • Driving and developing the sales of our Company Sponsored Membership scheme
  • Developing and maintaining business relations with Company Sponsored Memberships
  • Fundraising through grants submissions
  • Ensuring that the Knowledge Centre produces appropriate research and information, including whitepapers, management guides and webinars, for members in pursuing their careers in hospitality and in developing their own careers

Collaborative Working

Work collaboratively as part of the wider Institute of Hospitality Team.

Promote the aims and objectives of the Institute of Hospitality at all times

Carry out all duties and responsibilities in line with the Institute’s Articles of Association and Bye Laws

SKILLS AND KNOWLEDGE:

Essential:

Qualified to degree level in an area of business and/or management and will have:

  • Experience and knowledge of the Hospitality Industry
  • Understanding of a Professional Body and their role in the Industry Sector
  • Extensive knowledge of current issues in Further and Higher Education
  • Experience of further and/or tertiary education settings
  • Experience of business development and sales
  • Knowledge of the range and diversity of the hospitality, leisure and tourism industries
  • Analytical and budget management
  • Critical thinking and decision making skills
  • Interpersonal and presentation skills
  • Leadership and management
  • Organisation, prioritisation and time management
  • Performance management skills
  • Project management and problem solving
  • Strategic planning and risk management
  • IT and technology support
  • Excellent written and oral communication
  • Willingness to travel and work irregular hours when business requires;

PERSONAL QUALITIES:

  • Excellent customer service skills.
  • Highly organised with excellent attention to detail across all tasks.
  • Highly motivated with an outgoing and positive attitude.
  • Able to respond courteously and effectively to incoming requests from internal and external contacts at all levels, via telephone, email and in person.
  • Able to remain calm and professional in any personal interaction and able to spot potentially difficult situations and alert colleagues accordingly.
  • Able to manage multiple tasks to differing daily and weekly deadlines.
  • Adaptable, resourceful, resilient and with a can-do attitude.
  • Ability to work independently as well as part of a larger team.

EQUAL OPPORTUNITIES STATEMENT

The Institute of Hospitality is committed to equality of opportunity and welcomes applications from all sections of the community. 

THE REWARDS:

The salary £40,000 per year dependent upon experience

The working hours are 35 per week

Membership of the Institute of Hospitality including access to lifestyle and shopping discounts

To apply:

Please send a current CV to Joanne Smith joanne.smith@instituteofhospitality.org

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EVENTS ADMINISTRATIVE ASSISTANT

HOURS: 35 hours per week

LOCATION: Sutton, Surrey

SUMMARY OF POST:

The Institute of Hospitality (IoH) is the world’s leading professional body for hospitality professionals. Our purpose is to promote professionalism through lifelong learning. We inspire hospitality professionals to perform at their very best and earn the recognition they deserve. Our 12,500-strong membership includes students, apprentices, and hospitality management professionals across the world.

The role of Events Administrative Assistant will assist in the planning, promotion, administration, selling, logistics and delivery of the Institute’s in person and virtual events. This will be a key role within our events team.

This is an apprenticeship post, the successful candidate will gain relevant qualifications in Events and Administration.

KEY TASKS AND RESPONSIBILITIES

  • Assisting with events communications:
    – Writing and sending emails
    – Liaising with guests, speakers, and event venues by phone or in person
  • Assisting with account management of event sponsors and client
  • Gathering facts and collating information in response to a brief or request
  • Responding to requests from the different teams (external and in-house) and carrying out a variety of daily and weekly tasks to assist in the planning and preparation of an event
  • Assisting onsite events including, but not limited to, registering delegates, and assisting the onsite events team
  • Using software packages to create word processing and spreadsheet documents, also guest lists, name cards etc
  • Contributing to reports, event project plans and written presentations for clients
  • Using in-house digital systems and databases
  • Preparing event invoice requests
  • Promoting the aims and objectives of the Institute of Hospitality at all times

Collaborative Working

 Work collaboratively as part of the wider Institute of Hospitality Team.

Promote the aims and objectives of the Institute of Hospitality at all times

Carry out all duties and responsibilities in line with the Institute’s Articles of Association and Bye Laws

 SKILLS AND KNOWLEDGE

Essential:

  • Experience and knowledge of the Hospitality Industry
  • Knowledge of the range and diversity of the hospitality, leisure and tourism industries
  • Interpersonal and presentation skills
  • Leadership and management
  • Organisation, prioritisation and time management
  • Problem solving
  • IT and technology support
  • Excellent written and oral communication
  • Willingness to travel and work irregular hours when business requires;

 PERSONAL QUALITIES

  • Excellent customer service skills.
  • Highly organised with excellent attention to detail across all tasks.
  • Highly motivated with an outgoing and positive attitude.
  • Able to manage multiple tasks to differing daily and weekly deadlines.
  • Adaptable, resourceful, resilient and with a can-do attitude.
  • Ability to work independently as well as part of a larger team.

EQUAL OPPORTUNITIES STATEMENT

The Institute of Hospitality is committed to equality of opportunity and welcomes applications from all sections of the community. 

THE REWARDS:

The salary £22,000-£25,000 per year dependent upon experience

The working hours are 35 per week

Membership of the Institute of Hospitality including access to lifestyle and shopping discounts

To apply:

Please send a current CV to Joanne Smith joanne.smith@instituteofhospitality.org

Closing Date for application: 13th August 2021

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BUSINESS DEVELOPMENT EXECUTIVE (SCOTLAND)

HOURS: 35 hours per week

LOCATION: Scotland

SUMMARY OF POST:

The Institute of Hospitality (IoH) is the world’s leading professional body for hospitality professionals. Our purpose is to promote professionalism through lifelong learning. We inspire hospitality professionals to perform at their very best and earn the recognition they deserve. Our 12,500-strong membership includes students, apprentices and hospitality management professionals across the world.

Our ambition is to grow, and further engage with, our industry to increase our impact and visibility.

The Business Development Executive will be responsible for managing, protecting and maintaining the relationship between IoH and its members in Scotland.  The BDE will also be responsible for pro-actively developing business relationships and securing additional business opportunities from both new and existing clients.  The role will be the focal point for new membership development and will spearhead cross selling across the wider created departments.

Hospitality experience would be beneficial, but not essential.

KEY TASKS AND RESPONSIBILITIES:

  • To target both individuals and companies with the objective of increasing IoH membership within Scotland
  • To target regional suppliers to the Industry for both business partnership and event sponsorship
  • To assist the branch in the organisation and delivery of events
  • To support the IoH Scotland’s media activity by briefing where necessary on opportunities and channels within Scotland
  • To answer member queries, and report member feedback to both IoH office and the Scotland Branch committee
  • Network and liaison with other IoH UK regional branches, as required, to share knowledge and best practices

SKILLS AND KNOWLEDGE

Essential:

  • Prior knowledge of the Industry
  • Commercial / business development experience
  • Experience of organising events
  • Good networker
  • Ability to work from home with minimal supervision
  • Ability to travel within the region to meet the Institute’s needs
  • Clear communicator
  • Clean driver’s licence

 Desirable:

  • Hospitality industry experience;

EQUAL OPPORTUNITIES STATEMENT

The Institute of Hospitality is committed to equality of opportunity and welcomes applications from all sections of the community. 

THE REWARDS:

The salary £22,000 per year dependent upon experience

The working hours are 35 per week

Membership of the Institute of Hospitality including access to lifestyle and shopping discounts

HOW TO APPLY:
Please submit your CV with a covering letter matching your experience to the skills and knowledge required, to Joanne Smith, Head of Operations: joanne.smith@instituteofhospitality.org

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