***As this webinar is taking place shortly, you can no longer book to attend on-line. Please email joanne.smith@instituteofhospitality.org and we will send you a link with the joining instructions. Alternatively, a recording of this webinar will be available shortly after 11.00am on our website.***
Conflict in hospitality is inevitable, fast-paced environments, long hours, cultural diversity, and high guest expectations all create pressure points within teams. The real difference, however, lies in how that conflict is handled.
This webinar explores how leaders and teams can move beyond tension and use conflict as a tool for trust, performance, and stronger working relationships. Drawing on experience from operations, HR, coaching, and academia, the panel will unpack what conflict really looks like on the ground, why it often goes unresolved, and how to address it in a way that strengthens rather than divides teams.
This session will provide practical insight into managing difficult conversations, navigating personality clashes, and building a culture where challenge is constructive and trust is sustained.
Be part of our well-respected network, get trusted advice and take a positive approach to your learning and development.
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