I’m In Podcast | P4H 2025 special!

A special episode of the Institute’s official I’m In podcast: Supporting Neurodiversity & Learning Disabilities in Hospitality, Without Compromising Excellence, sponsored by Leonardo Hotels UK & Ireland is available for our members to listen to today!

Recorded live in front of 600 students at Passion for Hospitality, the Future Leaders Conference 2025 at Novotel London Hammersmith, this special episode explores one powerful question:

How do we better include people with learning disabilities and neurodiversity in hospitality while still delivering top-class service?

Our podcast host Phil Street FIH was joined on stage by:

• Rosie Radwell MIH – Managing Director & Owner, Marsham Court Hotel
• Valentina Calanche – Neuroinclusion Lead, Fair Shot
• Rya White AIH – DEIB Lead, Institute of Hospitality
• Ann Moorcroft – Chairperson, The Café Project
• Lee Whalley MIH – Head of Operations, The CRUMBS Project

From practical adaptations and job carving to leadership mindset shifts and redefining what “excellent service” really means, this conversation moves beyond theory and into real, lived experience from operators and charities making it happen every day.

In this episode, we discuss:

• The difference between diversity and true inclusion
• Why belonging is the foundation of great hospitality
• How inclusion strengthens, not compromises, service standards
• Simplifying processes without lowering expectations
• The power of job carving and designing roles around strengths
• Clear communication and leadership as the cornerstone of inclusion
• Why small changes (colour coding, signage, task breakdowns) make a big impact
• Supporting disclosure and creating psychologically safe workplaces
• Moving beyond the idea of inclusion as “charity”, and recognising it as good business
• The commercial impact of inclusive service on guest loyalty
• Why hospitality’s communication skills are so often underestimated
• Future-proofing the industry by embracing neurodiversity

Members can follow the link below to listen to this episode now! Listening to this podcast counts toward your CPD activity.

If you have any feedback about the show or would like to be a future guest, please contact Phil Street at phil.street@instituteofhospitality.org

Members can listen to this P4H Special Episode here