Your latest issue of HQ Magazine, the Institute of Hospitality’s exclusive membership publication, contains articles on artificial intelligence (AI), robotics, theatre dining and degree apprenticeships.
We also profile the winners of the Institute of Hospitality Awards 2018 and the Hospitality Awards 2018, organisations that champion the very best strategies in developing their teams.
For the hospitality sector, advances in AI provide an opportunity to harness a wide range of data in order to provide better, more bespoke service. The desired outcome is higher average spend. In the short term, AI should enable hotels to get closer to the type of service provided by airlines, OTAs and Amazon. At a recent Institute of Hospitality roundtable discussion, Daniel Healey FIH, hotel manager, The Bloomsbury Hotel, said: “We’re still a little behind the curve in how we use consumer intelligence to drive a more tailored consumer experience. When will you be able to log-in, confirm your booking, check-in, choose your room prior to arrival and bypass reception?”
Also in this edition:
Paul Evans FIH on the undeniable benefits of degree apprenticeships. When will supply meet demand?
The Principal Hotel builds up to 400 employees from scratch with Sean Wheeler MIH and Melanie Price
The inside story of The Baron Eden Group’s Management Development Programme
Playing to local strengths and community relations at The Grand in Folkestone with Robert Richardson FIH
Magdalena Wong MIH on her globe-trotting life as a pastry chef and educator
David Green MIH on the challenges of visa restrictions in New Zealand