Training for you

Training for you 2019-07-25T11:51:05+01:00

We have developed six online courses to help you get the essential knowledge you need as you grow your career as a hospitality professional.

  • Hospitality service introduction
  • Casual dining
  • Banqueting
  • Fine dining
  • Wine service
  • Coffee service.

How do they work?

  • Courses can be taken on smart phones, tablets, laptops and PCs.
  • All are broken down in to a series of shorter modules and include video content, activities, quizzes and certification upon successful completion.

What do they cost?

  • The Hospitality Service course is £10.00, all others are £25.00 each

Here’s a little introduction to each of our courses:

Hospitality service introduction

An entry level course, which everyone should take.

Who is it for? Front line staff wishing to gain basic knowledge in customer service skills with insights into a career in the hospitality industry.

What are the learning outcomes? On completion trainees will understand:

  • The hospitality industry
  • Customer service and the customer experience
  • How to prepare for service
  • Key communication skills
  • How to work as a part of a team.

Buy Hospitality service introduction course now

Casual dining

This course will give you the essential knowledge needed to work in a casual dining environment.

Who is it for? Professionals who are new to working in food and beverage who want to know more about front of house service.

What are the learning outcomes? On completion trainees will understand:

  • What casual dining is
  • How to prepare for service
  • Service steps and skills.

Buy Casual dining course now

Banqueting

This course gives front line staff basic knowledge in banqueting service skills.

Who is it for? Front line staff who are new to working in a banqueting environment.

What are the learning outcomes? On completion trainees will understand:

  • The different types of banqueting service methods
  • Banqueting service skills
  • The importance of the customer and being prepared for service
  • Order of service.

Buy Banqueting course now

Fine dining

Who is it for? Professionals who are new to the hospitality industry who want to gain basic knowledge in fine dining service and skills.

What are the learning outcomes? On completion trainees will understand:

  • What is fine dining?
  • How to prepare for service
  • Service steps and skills.

Buy Fine dining course now

Introduction to wine service

Who is it for? Anyone who is involved in selling or serving wine to customers in pubs, bars, hotels and restaurants.

What are the learning outcomes? On completion trainees will understand:

  • The role of the Sommelier
  • Wine production and regions
  • How to match food and wine
  • How to open, pour and decant wines
  • How to sell wine successfully.

Buy Introduction to wine service course now

Coffee service

Who is it for? Anyone who works somewhere that serves espresso-based drinks, including coffee shops, bars, restaurants, hotels or pubs.

What are the learning outcomes? On completion trainees will understand:

  • The role of the Barista
  • How to prepare for coffee service
  • How to maximise sales
  • How to make espresso-based drinks.

Buy Coffee service course now

Get in touch

Buy online courses now.

If you have any queries about our online courses, please contact:

Alistair Sandall FIH, Head of Professional Development
T +44 (0)20 8661 4900
elearning@instituteofhospitality.org