HQ Magazine

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HQ Magazine 2018-10-07T15:18:52+01:00

Hospitality Quarterly, the magazine for hospitality management professionals

HQ (formerly Hospitality magazineis the Institute of Hospitality’s quarterly management magazine. Written for mid-level and senior managers in all sectors of the industry, HQ magazine strikes the perfect balance between the practical and the theoretical making its content accessible to everyone from CEOs to students. The magazine’s circulation is in excess of 10,000 readers per issue and its pass-on value ensures an even wider distribution.

Hospitality Quarterly Magazine – Third Quarter 2018

Your latest issue of HQ Magazine, the Institute of Hospitality’s exclusive membership publication, contains articles on artificial intelligence (AI), robotics, theatre dining and degree apprenticeships. We also profile the winners of the Institute of Hospitality Awards 2018 and the Hospitality Awards 2018, organisations that champion the very best strategies for developing their teams.

For the hospitality sector, advances in AI provide an opportunity to harness a wide range of data in order to provide better, more bespoke service. The desired outcome is a higher average spend. In the short term, AI should enable hotels to get closer to the type of service provided by airlines, OTAs and Amazon. At a recent Institute of Hospitality roundtable discussion, Daniel Healey FIH, hotel manager, The Bloomsbury Hotel, said: “We’re still a little behind the curve in how we use consumer intelligence to drive a more tailored consumer experience. When will you be able to log-in, confirm your booking, check-in, choose your room prior to arrival and bypass reception?”

Also in this edition:

  • Paul Evans FIH on the undeniable benefits of degree apprenticeships.
    When will supply meet demand?
  • Recruiting for a major new opening
    The Principal Hotel builds up to 400 employees from scratch
  • The Barons Eden Group
    The inside story of its Management Development Programme
  • Robert Richardson FIH
    Playing to local strengths and community relations at The Grand in Folkestone
  • Letter from Hong Kong
    Magdalena Wong MIH on her globe-trotting life as a pastry chef and educator
  • A postcard from New Zealand
    David Green MIH on the challenges of visa restrictions

Read the Current Issue online

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HQ is a benefit provided to members of the Institute as part of their annual membership subscription. They have free access to electronic articles from each issue of the magazine including past issues.


Non-members can subscribe to the magazine for an annual fee of £46. Alternatively, you may wish to join the Institute to obtain a subscription as well as access to a wide range of exclusive members-only benefits, educational resources, advice, and privileges.

To subscribe, buy a susbscription online, call us on +44 (0)20 8661 4900 or email subscriptions@instituteofhospitality.org.


For further information about HQ including advertising rates, features, and deadlines, click here to view the Media Pack.

To secure your advertising partnership with the Institute of Hospitality or to discuss our other options, please contact Graeme Walker on +44 (0)1474 520270 or email: graeme@h2opublishing.co.uk


The Institute operates within a framework of regular features categories. Organisations are encouraged to contact the Institute to discuss how they can gain professional recognition and exposure through HQ’s content. To share news, or to pitch ideas for content, contact:

Ben Walker AIH, Editor, at ben.walker@instituteofhospitality.org