Institute of Hospitality webinar series 2017

Business Improvement | Professional Development | Masterclasses

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The Institute of Hospitality webinars are a series of informative and educational online presentations, available to members and non-members, and designed to help you advance in your professional career and business.

Industry professionals and business experts share their knowledge and know-how during live online sessions, that you can access every other Tuesday at 3pm, London, UK time (GMT), from the comfort of your home or office, and from any mobile device.

Our webinars include Q&A sessions and if you are unable to attend, you can log into your membership area to retrieve any past webinar recordings anytime*.

In 2015 we delivered over 50 webinars, helping hundreds of individuals improve their personal and professional skills, as well as their business knowledge.

Webinars are complimentary for members of the Institute of Hospitality. Non-members can access our live sessions for £10 (incl. VAT).

View and book upcoming webinars

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Professional Development Webinars

Professional Development webinars enable you to expand your professional skills to thrive in your hospitality career. Whether you are looking to become a manager, be promoted or simply progress further, these presentations provide insightful information to help you build on your experience.

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Business Improvement Webinars

Business Improvement webinars deliver valuable advice to hospitality businesses. Industry experts share their knowledge and explain how to best focus, manage and improve the quality of your business and services, providing sound business advice that you can apply to see immediate results.

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How to manage stress within the hospitality workplace, Tuesday 9th January 2018, 3.00pm

Searching EBSCO research products, Tuesday 23rd January 2018,3.00pm

Results of the 'GDPR ready' survey, Tuesday 30th January 2018, 3.00pm

Travel trends in the UK, Tuesday 6th February 2018, 3.00pm

Be the Expert in Coffee, Tuesday 20th February 2018, 3.00pm

2 months to go: Last chance to get GDPR compliant before May, Tuesday 13th March 2018, 3.00pm

Tips on being GDPR ready, Tuesday 3rd April 2018, 3.00pm

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How to manage stress within the hospitality workplace, Tuesday 9th January 2018, 3.00pm
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How to manage stress within the hospitality workplace, Tuesday 9th January 2018, 3.00pm

The hospitality industry plays a crucial part in the UK economy employing more than two million workers and accounting for 7% of the economy. Despite its importance, this industry is also known for poor mental health. This webinar explores the strategies and techniques which managers can utilise to approach stress within the hospitality workplace and lead on making effective changes.


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Searching EBSCO research products, Tuesday 23rd January 2018,3.00pm
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Searching EBSCO research products, Tuesday 23rd January 2018,3.00pm

The objective of this Webinar is to learn more about the searching experience on the EBSCO platform, including eBooks. The session will cover the different search modes, how to refine results using limiters and filters as well as tools - printing, emailing, saving and citing results. Learn how to browse, view and search your favourite publications.

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Results of the 'GDPR ready' survey, Tuesday 30th January 2018, 3.00pm
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Results of the 'GDPR ready' survey, Tuesday 30th January 2018, 3.00pm
Following on from the survey Lolly conducted with the IOH membership in October 2017, Karen Winter reveals the results of the "GDPR ready survey" and shares updated tips on how to de-risk in readiness for May 25th, 2018.
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Travel trends in the UK, Tuesday 6th February 2018, 3.00pm
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Travel trends in the UK, Tuesday 6th February 2018, 3.00pm
When you know who your potential guests are, you’ll know how to serve them. Learn more about search behavior and their preferences among the most common visitors of the UK during this webinar. When do they start their search online? What are they willing to spend and which filters are they using to find their ideal hotel. In this webinar, trivago will share all the data we’ve been sharing with you in HQ and more, so at the end of this webinar you know how you can target your guests more specifically and gain more bookings.
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Be the Expert in Coffee, Tuesday 20th February 2018, 3.00pm
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Be the Expert in Coffee, Tuesday 20th February 2018, 3.00pm

Make the right impact with your coffee, knowing how to make the best coffee is as important as knowing how to upsell it. We will discuss how to bring your costumer on an unforgettable journey.

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2 months to go: Last chance to get GDPR compliant before May, Tuesday 13th March 2018, 3.00pm
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2 months to go: Last chance to get GDPR compliant before May, Tuesday 13th March 2018, 3.00pm

Whether you’re still unsure of how GDPR will affect your business or you’re seeking assurance that your policies and processes comply with the standards of the new regulation, this webinar provides a last chance look into what should be in place to lawfully manage the data rights of your employees and customers and what should be done differently when GDPR is in place come May 2018.

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Tips on being GDPR ready
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Tips on being GDPR ready
Following on from the survey Lolly conducted with the IOH membership in October 2017, Karen Winter reveals the results of the "GDPR ready survey" and shares updated tips on how to de-risk in readiness for May 25th, 2018.
Book now