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Institute of Hospitality webinar series 2017

Business Improvement | Professional Development | Masterclasses

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The Institute of Hospitality webinars are a series of informative and educational online presentations, available to members and non-members, and designed to help you advance in your professional career and business.

Industry professionals and business experts share their knowledge and know-how during live online sessions, that you can access every other Tuesday at 3pm, London, UK time (GMT), from the comfort of your home or office, and from any mobile device.

Our webinars include Q&A sessions and if you are unable to attend, you can log into your membership area to retrieve any past webinar recordings anytime*.

In 2015 we delivered over 50 webinars, helping hundreds of individuals improve their personal and professional skills, as well as their business knowledge.

Webinars are complimentary for members of the Institute of Hospitality. Non-members can access our live sessions for £10 (incl. VAT).

View and book upcoming webinars

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Professional Development webinars

Professional Development webinars enable you to expand your professional skills to thrive in your hospitality career. Whether you are looking to become a manager, be promoted or simply progress further, these presentations provide insightful information to help you build on your experience.

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Business Improvement webinars

Business Improvement webinars deliver valuable advice for hospitality businesses. Industry experts share their knowledge and explain how to best focus, manage and improve the quality of your business and services, providing sound business advice that you can apply to see immediate results.

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The results are in! – A presentation of the research carried out by the Institute of Hospitality and Planday - The date for this webinar will be announced shortly

How to become a black belt negotiator, Tuesday 31st October, 3.00pm

Women in Hospitality: Gender gap research study 2017, Tuesday 7th November, 3.00pm

How to Blend e-Learning with other options, Tuesday 14th November, 3.00pm

The results are in! - A presentation of the research carried out by the Institute of Hospitality and Planday, Tuesday 21st November, 3.00pm

Loyalty and love, Tuesday 28th November, 3.00pm

Untangling Online Reputation with Trivago, Tuesday 5th December, 3.00pm

Immigration and discrimination - planning for 2018 and beyond, Tuesday 12th December, 3.00pm

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How to become a black belt negotiator, Tuesday 31st October, 3.00pm
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How to become a black belt negotiator, Tuesday 31st October, 3.00pm

? Understand how the best negotiators get that all-important emotional buy-in

? Build confidence & presence to present your case with maximum impact

? Work out hidden interests and shift the balance of power in your favour - every time

? Spot the seven most common negotiators' tricks AND COUNTER them

? Stop getting beaten down on price and making unnecessary concessions

? Use win-win negotiation to achieve better relationships
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Women in Hospitality: Gender gap research study 2017, Tuesday 7th November, 3.00pm
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Women in Hospitality: Gender gap research study 2017, Tuesday 7th November, 3.00pm

I was invited to join the Women in Hospitality panel for the Institute of Hospitality recently and wanted to add comments of value. I conducted a survey by approaching women with whom I was connected in hospitality, to: (a) identify what women today see as strengths, weaknesses, opportunities & threats and (b) summarise today's climate.

Ask 100 different women the same question, the answers will be different. I relied upon the goodwill of the lovely ladies in the industry I knew who were frank and honest, for which I’m truly grateful. I'll present my findings to you in this webinar so you can ask any questions.

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How to Blend e-Learning with Other Options, Tuesday 14th November, 3.00pm
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How to Blend e-Learning with Other Options, Tuesday 14th November, 3.00pm
TUCO's strategy to work with the specific needs of their membership to implement e-learning as part of a blend of wider methods of delivering, tracking and analysing knowledge and skills.
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The Results Are In! – A Presentation of the research carried out by the Institute of Hospitality and Planday, Tuesday 21st november, 3.00pm
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The Results Are In! – A presentation of the research carried out by the Institute of Hospitality and Planday

The presentation will explore the findings of the Institute's member survey and how Brexit will impact the hospitality industry's ability to attract and retain staff.

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Loyalty and love, Tuesday 28th November, 3.00pm
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Loyalty and love, Tuesday 28th November, 3.00pm

Are hotel guests loyal because of the incentive they get from loyalty programs or are they loyal because they love the brand? Do hotels need a loyalty program to gain brand love?

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Untangling Online Reputation with Trivago, Tuesday 5th December, 3.00pm

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Untangling Online Reputation with Trivago, Tuesday 5th December, 3.00pm
Your online reputation can make or break your hotel, but how can you keep track of it? And even more importantly, how can you make sure your guests leave a trail of positive feedback in your online channels? Ratings and reviews, your social media presence and activity, loyalty programmes, and every aspect of your communication with your guests all contributes to your online reputation. In this webinar, trivago will give an overview of what your online reputation means, and share tips for managing your hotel's reputation online.
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Immigration and Discrimination – planning for 2018 and beyond, Tuesday 12th December, 3.00pm

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Immigration and Discrimination – planning for 2018 and beyond, Tuesday 12th December, 3.00pm

To review the latest thinking on Brexit and immigration issues as at the end of 2017, and to consider how to fill the potential staff/skill gaps of the future by being a successful equal opportunities employer.

This will include how to properly manage the gender pay gap reporting obligations and what to be aware of from an age discrimination perspective when seeking to attract and retain younger and older workers.
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