Institute of Hospitality Webinar Series 2018

Business Improvement | Professional Development | Masterclasses


The Institute of Hospitality webinars are a series of informative and educational online presentations, available to members and non-members, and designed to help you advance in your professional career and business.

Industry professionals and business experts share their knowledge and know-how during live online sessions, that you can access every other Tuesday at 3pm, London, UK time (GMT), from the comfort of your home or office, and from any mobile device.

Our webinars include Q&A sessions and if you are unable to attend, you can log into your membership area to retrieve any past webinar recordings anytime*.

Our webinars have helped hundreds of hospitality professionals to improve their personal and professional skills, as well as their business knowledge.

Webinars are complimentary for members of the Institute of Hospitality. Non-members can access our live sessions for £10 (incl. VAT).

View and book upcoming webinars


Professional Development Webinars

Professional Development webinars enable you to expand your professional skills to thrive in your hospitality career. Whether you are looking to become a manager, be promoted or simply progress further, these presentations provide insightful information to help you build on your experience.


Business Improvement Webinars

Business Improvement webinars deliver valuable advice to hospitality businesses. Industry experts share their knowledge and explain how to best focus, manage and improve the quality of your business and services, providing sound business advice that you can apply to see immediate results.


Apprenticeship Levy Update, 26th June 2018, 3.00pm

Storytelling and Science: The Marketing Secrets you need to know, 17th July 2018, 3.00pm

Developing an effective Hospitality purchasing strategy, 24th July 2018, 3.00pm

Using the Apprenticeship Levy to develop leadership capability, 21st August 2018, 3.00 PM

Apprenticeship Levy Update


Apprenticeship Levy Update
The levy has now been in place for 12 months and this session will give you an insight from an expert hospitality training providers perspective about how they have successfully worked with hospitality businesses with ensuring they have a return of investment with their levy.  Some excellent examples of best practice will be shared and top tips on how to implement an effective apprenticeship programme event if you are a small business.
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Storytelling and Science: The Marketing Secrets you need to know


Storytelling and Science: The Marketing Secrets you need to Know

Your customers make 99% of their decisions emotionally, does your marketing reflect this? Join Karen Fewell to learn how a little psychological understanding can have a huge impact on the effectiveness of your marketing. Karen will talk you through how to create compelling content and engaging stories for social media, covering everything from Instagram Stories to SnapChat. Offering you unmissable insights into the latest developments in digital marketing, this session will help supercharge your marketing and boost your business.

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Developing an Effective Hospitality Purchasing Strategy


Developing an Effective Hospitality Purchasing Strategy

This will address the key challenges and considerations for operators; building and developing strong and effective supplier relationships; how technology can save time and money and the role that purchasing consortia and third-party specialists can play in supporting your business and improving profitability.

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Using the Apprenticeship Levy to develop leadership capability


Using the Apprenticeship Levy to develop leadership capability

Staff retention and talent development are two of the key issues facing the industry. Peter Ducker FIH in his introduction to the Spotlight on Hospitality 2018 report cited the fact that staff retention at every level is centre-stage in most successful business plans.

Join Robbie Cairns from the University of Surrey’s Centre for Research & Enterprise to understand how businesses can utilise the Apprenticeship Levy to develop both current and future leaders, utilise work-based learning and increase staff retention and motivation.

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