Institute of Hospitality webinar series 2017

Business Improvement | Professional Development | Masterclasses

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The Institute of Hospitality webinars are a series of informative and educational online presentations, available to members and non-members, and designed to help you advance in your professional career and business.

Industry professionals and business experts share their knowledge and know-how during live online sessions, that you can access every other Tuesday at 3pm, London, UK time (GMT), from the comfort of your home or office, and from any mobile device.

Our webinars include Q&A sessions and if you are unable to attend, you can log into your membership area to retrieve any past webinar recordings anytime*.

In 2015 we delivered over 50 webinars, helping hundreds of individuals improve their personal and professional skills, as well as their business knowledge.

Webinars are complimentary for members of the Institute of Hospitality. Non-members can access our live sessions for £10 (incl. VAT).

View and book upcoming webinars

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Professional Development webinars

Professional Development webinars enable you to expand your professional skills to thrive in your hospitality career. Whether you are looking to become a manager, be promoted or simply progress further, these presentations provide insightful information to help you build on your experience.

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Business Improvement webinars

Business Improvement webinars deliver valuable advice for hospitality businesses. Industry experts share their knowledge and explain how to best focus, manage and improve the quality of your business and services, providing sound business advice that you can apply to see immediate results.

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Masterclasses

Masterclass sessions by the Institute of Hospitality consist of prime interviews between our Chief Executive, Peter Ducker FIH, and top-tier industry professionals who with a combined wealth of experience and knowledge explore the key issues of our industry.

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Helping organisations achieve competitive advantage through business and service excellence, Tuesday 4th April, 3.00pm

Recruitment and retention; a personal or impersonal facet of the hospitality industry, Tuesday 25th April, 3.00pm

Adopting new technology doesn't need to be hard, Tuesday 9th May, 3.00pm

How hotels can compete with the holiday rental market, Tuesday 23rd May, 3.00pm

Truly changing behaviour with e-Learning, Tuesday 13th June, 3.00pm

Taking control to drive direct bookings to your hotel, Tuesday 11th July, 3.00pm

Taking control of your career progression, Tuesday 25th July, 3.00pm


Helping organisations achieve competitive advantage through business and service excellence, Tuesday 4th April, 3.00pm
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Helping organisations achieve competitive advantage through business and service excellence, Tuesday 4th April, 3.00pm.

Is there still a role for state and industry-wide quality assessments, do they mean anything to the customer in the era of online reviews?

Without reviews, would there be a gap in communications to the guests or the possibility that standards will decrease? Without assessments would it be challenging to change perceptions, improve service or effect the direction and the form hospitality businesses take to improve?

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Institute of Hospitality Management Qualifications
Business Management
Recruitment and retention; a personal or impersonal facet of the hospitality industry, Tuesday 25th April, 3.00pm.
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Recruitment and retention; a personal or impersonal facet of the hospitality industry, Tuesday 25th April, 3.00pm.

The webinar will look at how personal or impersonal recruitment can be perceived vs retention.

Book now

Institute of Hospitality Management Qualifications
Human Resources Management
Adopting technology doesn't need to be hard, Tuesday 9th May, 3.00pm.
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Adopting technology doesn't need to be hard, Tuesday 9th May, 3.00pm.

In 2017 it is no longer necessary to commit to one stand alone system for everything. How can you pick and choose apps to suit your hotel and needs?.

In this webinar learn how using smaller software can reduce risk, give flexibility and improve productivity and cost efficiency for your hotel.

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Institute of Hospitality Management Qualifications
Business Marketing and Sales
How hotels can compete with the holiday rental market, Tuesday, 23rd May, 3.00pm.
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How hotels can compete with the holiday rental market, Tuesday, 23rd May, 3.00pm.

Holiday rental websites are growing in number and increasing in popularity. In particular the sharing economy has gained a lot of attention in recent years, but what is it about these sites that really appeal to travellers?

We’ll look to traveller behaviour and the positioning of such websites to find out, and identify some actions hoteliers can take to market themselves competitively to the same traveller group. We’ll also look at the numbers and give an up-to-date assessment of the growth, and therefore opportunity, of the holiday rental market.

Book now

Institute of Hospitality Management Qualifications
Consumer Management and Business Marketing and Sales
Truly changing behaviour with e-Learning, tuesday 13th June, 3.00pm.
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Truly changing behaviour with e-Learning, tuesday 13th June, 3.00pm.

Skills development must go beyond “ticking the box” to deliver a real business bottom line benefit. The webinar will focus on showing how hospitality professionals can ensure that e-Learning supports a change in team behaviour that lasts. It will cover how to successfully develop, deploy and measure online training.

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Institute of Hospitality Management Qualifications
Professional Development

Taking control to drive direct bookings to your hotel, Tuesday 11th July, 3.00pm.

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Taking control to drive direct bookings to your hotel, Tuesday 11th July, 3.00pm.

Driving direct bookings is not all about big marketing budgets and buying advertising space. It’s about taking control of the tools at your disposal to enable the traveller to find your hotel in the early stages of their online travel research, and hooking them in those early stages so they book with you directly.
 
We’ll look at the basics of content marketing, website user experience, and search engine optimisation. We’ll also look at the landscape of websites travellers commonly visit in the inspiration phase of their travel research, to identify partnership opportunities beyond distribution channels.

Book now

Institute of Hospitality Management Qualifications
Business Management

Taking control of your career progression, Tuesday 25th July, 3.00pm.

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Taking control of your career progression, Tuesday 25th July, 3.00pm.

Your manager or HR office may not have the necessary time to devote to your development.  Instead, we have to take control of making the right career choices and fulfilling our career potential.

Book now

Institute of Hospitality Management Qualifications
Business Management