wihba

Institute of Hospitality webinar series 2017

Business Improvement | Professional Development | Masterclasses

web

The Institute of Hospitality webinars are a series of informative and educational online presentations, available to members and non-members, and designed to help you advance in your professional career and business.

Industry professionals and business experts share their knowledge and know-how during live online sessions, that you can access every other Tuesday at 3pm, London, UK time (GMT), from the comfort of your home or office, and from any mobile device.

Our webinars include Q&A sessions and if you are unable to attend, you can log into your membership area to retrieve any past webinar recordings anytime*.

In 2015 we delivered over 50 webinars, helping hundreds of individuals improve their personal and professional skills, as well as their business knowledge.

Webinars are complimentary for members of the Institute of Hospitality. Non-members can access our live sessions for £10 (incl. VAT).

View and book upcoming webinars

Professional_Development_Logo

Professional Development webinars

Professional Development webinars enable you to expand your professional skills to thrive in your hospitality career. Whether you are looking to become a manager, be promoted or simply progress further, these presentations provide insightful information to help you build on your experience.

Business_Improvement

Business Improvement webinars

Business Improvement webinars deliver valuable advice for hospitality businesses. Industry experts share their knowledge and explain how to best focus, manage and improve the quality of your business and services, providing sound business advice that you can apply to see immediate results.

.

First impressions – WOW! Investigating the impact of guest service on enquiry conversion, Tuesday 12th September, 3.00pm

Benefits of food waste recycling - The facts, the figures and the way to save, Tuesday 26th September, 3.00pm

The results are in! – A presentation of the research carried out by the Institute of Hospitality and Planday, Tuesday 10th October, 3.00pm

How to become a black belt negotiator, Tuesday 31st October, 3.00pm

How to Blend e-Learning with other options, Tuesday 14th November, 3.00pm

Loyalty and love, Tuesday 28th November, 3.00pm

Immigration and discrimination - planning for 2018 and beyond, Tuesday 12th December, 3.00pm

First Impressions – WOW! Investigating the impact of guest service on enquiry conversion, Tuesday 12th September, 3.00pm

12.

First impressions - WOW! Investigating the impact of guest service on enquiry conversion, Tuesday 12th September, 3.00, London, UK

Last year, between 40% and 60% of hotel room bookings were made online. The rest were made by either email or telephone; with the potential guest or booker interacting directly with a member of your hotel team. With this in mind, how confident are you that this first impression of your business is enough to motivate, inspire or encourage this person to book?

We all know that first impressions count, and placing an enquiry is often the first stage of a guest's journey. So what can we do to create a Moment of Magic at this stage?

This webinar will explore how conversion of enquiries can be increased purely by simplifying the "sales conversation" and focusing on guest service above and beyond everything else. We will give some practical hints and tips on how you can increase enquiry conversion by showing a genuine interest in the booker, talking about how you can meet their needs using WOW words, and making it easy for them to book.

Book now

Institute of Hospitality Management Qualifications
Business Marketing and Sales


Benefits of food waste recycling - The facts, the figures and the way to save, Tuesday 26th September, 3.00pm
ref

Benefits of food waste recyclyng - The facts, the figures and the way to save, Tuesday 26th September, 3.00pm.

In order to appeal to the growing environmental concerns of consumers, and to position yourself as a business that cares about the environment and ‘doing your bit’, businesses must ensure that they’re helping to lead change.

This is especially important in an industry such as hospitality, which contributes significantly to the UK’s food waste problem. What many businesses don’t realise is that by diverting food waste away from landfill, they can also realise disposal cost savings of up to 47%.

Philip Simpson, Commercial Director of ReFood, talks through the steps the hospitality trade can take to put in place a greener, safer, cheaper alternative.

Book now


The Results Are In! – A Presentation of the research carried out by the Institute of Hospitality and Planday, Tuesday 10th October, 3.00pm                                                        
plan
The Results Are In! – A presentation of the research carried out by the Institute of Hospitality and Planday, Tuesday 10th October, 3.00pm

The presentation will explore the findings of the Institute’s member survey and how Brexit will impact the hospitality industry's ability to attract and retain staff.

Book now


How to become a black belt negotiator, Tuesday 31st October, 3.00pm
tom.
How to become a black belt negotiator, Tuesday 31st October, 3.00pm

● Understand how the best negotiators get that all-important emotional buy-in

● Build confidence & presence to present your case with maximum impact

● Work out hidden interests and shift the balance of power in your favour - every time

● Spot the seven most common negotiators' tricks AND COUNTER them

● Stop getting beaten down on price and making unnecessary concessions

● Use win-win negotiation to achieve better relationships
Book now

How to Blend e-Learning with Other Options, Tuesday 14th November, 3.00pm
tuc
How to Blend e-Learning with Other Options, Tuesday 14th November, 3.00pm
TUCO's strategy to work with the specific needs of their membership to implement e-learning as part of a blend of wider methods of delivering, tracking and analysing knowledge and skills.
Book now


Loyalty and love, Tuesday 28th November, 3.00pm
gli.
Loyalty and love, Tuesday 28th November, 3.00pm

Are hotel guests loyal because of the incentive they get from loyalty programs or are they loyal because they love the brand? Do hotels need a loyalty program to gain brand love?

Book now


Immigration and Discrimination – planning for 2018 and beyond, Tuesday 12th December, 3.00pm

pit

Immigration and Discrimination – planning for 2018 and beyond, Tuesday 12th December, 3.00pm

To review the latest thinking on Brexit and immigration issues as at the end of 2017, and to consider how to fill the potential staff/skill gaps of the future by being a successful equal opportunities employer.

This will include how to properly manage the gender pay gap reporting obligations and what to be aware of from an age discrimination perspective when seeking to attract and retain younger and older workers.
Book now