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2013 to 2014 Webinars

Date Speaker  Subject Description
3rd Dec 2013 David Loosemore, specialist pensions auto enrolment advisor, Pitmans LLP

Pensions Automatic Enrolment – a guaranteed pay-rise?

The webinars are hosted by experts in their fields and cover a number of timely topics directly relevant to hospitality professionals, including pensions auto-enrolment, food labelling, mobile marketing, social media, online distribution and food waste.

10th Dec 2013 Bulent Osman, managing director, The App Garden


Is mobile marketing a waste of time

The webinars are hosted by experts in their fields and cover a number of timely topics directly relevant to hospitality professionals, including pensions auto-enrolment, food labelling, mobile marketing, social media, online distribution and food waste. 

17th Dec 2013 Karen Fewell AIH, director, Digital Blonde

Ignoring social media is like ignoring your customers

The webinars are hosted by experts in their fields and cover a number of timely topics directly relevant to hospitality professionals, including pensions auto-enrolment, food labelling, mobile marketing, social media, online distribution and food waste.

14th Jan 2014 Frank Reeves, chief executive, Avvio

Reclaiming profits and reducing

The webinars are hosted by experts in their fields and cover a number of timely topics directly relevant to hospitality professionals, including pensions auto-enrolment, food labelling, mobile marketing, social media, online distribution and food waste. 

4th Feb 2014 Elin Pheasant, key account manager, WRAP

Preventing Food Waste in the Hospitality and Food Service Sector

Hear about the shockingly high food waste costs incurred by the UK's hospitality and foodservice industries, then find out about free tools that can help you improve your business's profits as well as the environment.

11th Feb 2014 Paul West MIH, managing director, Ignite Hospitality

Catching the ones that got away - how to use remarketer advertising to convert more bookings

The webinars are hosted by experts in their fields and cover a number of timely topics directly relevant to hospitality professionals, including pensions auto-enrolment, food labelling, mobile marketing, social media, online distribution and food waste.

18th Feb 2014 Sarah Sleet, chief executive, Coeliac UK

Food labelling and the legal implications

The webinars are hosted by experts in their fields and cover a number of timely topics directly relevant to hospitality professionals, including pensions auto-enrolment, food labelling, mobile marketing, social media, online distribution and food waste.

25th Feb 2014 Philippa Barnes, Principal HR Consultant, HR Insight

TUPE Legislation; the changes WILL affect you

Following recent changes to employment law in relation to TUPE legislation, employers need to be aware of how these tools might help them manage the people issues in their business.

11th Mar 2014 Roger Smith, Marketing Director, Hotelimpact

Can you make money from a PMS?

PMS technology - an essential investment in professionalism and profitability.

1st April 2014

Sarah Gilbertson, Results Coach


Delivering a consistently brilliant customer experience

Delivering a consistently brilliant customer experience is possible, and it's key for building a base of loyal customers. The customer experience isn't just about the service that the team provides; it's about every interaction that the customer has with your brand. In this webinar we will look at how to map out the customer journey, identify the key touch points, develop ways to impress at every step and explore common pitfalls

6th May 2014

Rachel Clacher, Moneypenny

Walking in your customers shoes

The webinar is about customer service and looking at your business from your customers' point of view.

3rd June 2014

Murray Simpson, TSA

Linen Crime: A £40million black hole

Electronic tags could be the answer to the scourge of linen crime and abuse affecting launderers and hoteliers alike. Murray Simpson gives us an insight into the management of linen.

17th June 2014

Terry Edney LLM FCIPD, Chief Executive, BusinessHR

How to stay legal when employing under-18s in hospitality

HR Expert Terry Edney will outline the ‘need to know’ facts of employing under 18’s.  Learn about your obligations, contractual options and the steps you should take to reduce risk and ensure legal compliance. 

Attend this webinar to understand:

- The strict guidelines on age & hours for under 18’s
- The impact of the raising of the school leaving age
- Contract options and payment
- Permitted & prohibited work
- Basic Health & Safety requirements
- Steps you can take to reduce risk
- Documenting your actions

1st July 2014

Ann Corrigan MIH, MD, Hospitality Assured

Measuring Excellence!

Are you committed to service excellence? What does it look like? How do you know your business is moving in the right direction?

15th July 2014

Paul Anderson MIH MCGC, Commercial Director, GRAM

Lean, mean and Green…The big Challenge

The challenges faced by foodservice manufacturers in exceeding energy efficient requirements of the market … and some solutions to make you lean , mean and Green !!

16th Sept 2014

Frank Reeves
Founder & CEO

Online Tips and Best Practices to increase Direct Bookings

Avvio currently transact over €10m of direct hotel bookings each month. Having worked with the industry for 10 years to grow direct bookings we have picked up some very useful things to share.

30th Sept 2014

Drew Harding - Sales and Marketing, Eclipse Digital Media

New Food Allergen Regulations and digitqal signage

Are you ready for the new EU food allergy labelling requirements that come into force on 13 December 2014? Find out exactly what is required from all businesses that serve food and drink to the public. Also find out what digital signage is and how it is being used effectively by a range of operators to comply with the new information requirements.

21st Oct 2014

Steven Booth, Guardian Water Treatment

Keep Legionella Under Control

The control of Legionella is essential in any building, and as the HSE believe every case of Legionnaires disease is preventable we will present how you can do this efficiently.  Steven will explain the key changes that the new guidance (ACoP L8) created in 2013-14, and also explain how hidden dangers can be growing undetected within the pipes of your water systems.

4th Nov 2014

Jonathan Gray, Pitmans

Your Christmas checklist

Make sure you’re prepared: including checking you have the licensed hours and regulated entertainment you need and how to use Temporary Event Notices (TENs) to fill the gaps. What to be wary of from an employment perspective if using temporary staff to cover the increase in trade, and finally being statutory compliant, such as the allergen regulations and/or avoiding harassment and discrimination claims.

11th Nov 2014

Martin Couchman OBE FIH British Hospitality Association

What have the politicians got in store for us?

An outline recent, forthcoming and possible changes in the regulations affecting hospitality businesses, ranging from A to Z, from allergens to zero hours contracts, and report on the growing campaign to reduce VAT on accommodation and attractions.

21st Nov 2014

Brendan O'Callaghan, Utility Aid


The 4 R's

Fundamental to increasing energy efficiency is an understanding how and where energy is used.  Learn how you can reduce energy consumption and reap the rewards year after year.


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