Past Webinars







9th Jan 2018

Yukari Iguchi FIH, Academic lead for Hospitality and Business at UDOL

How to Manage Stress in the Hospitality Workplace

The hospitality industry plays a crucial part in the UK economy employing more than two million workers and accounting for 7% of the economy. Despite its importance, this industry is also known for poor mental health. This webinar explores the strategies and techniques which managers can utilise to approach stress within the hospitality workplace and lead on making effective changes.

23rd Jan 2018

Richard Crookes, MA, MCLIP, Senior Training Specialist, EBSCO Information Services

Searching EBSCO research products

This webinar, you will get the chance to learn how to make the most of this member benefit. Attend to find out what is available through the EBSCO database and how to browse, view and search publications. Richard will also demonstrate how to print, email and save information.

30th Jan 2018

Karen Winter, Marketing Director, Lolly

Results of the GDPR Ready Survey

Following on from the survey Lolly conducted with the IOH membership in October 2017, Karen Winter reveals the results of the  "GDPR Ready Survey" and shares updated tips on how to de-risk in readiness for May 25th 2018.

6th Feb 2018

Fee Naaijkens, Industry Manager English Markets & The Netherlands, trivago

Travel trends in the UK

When you know who your potential guests are, you’ll know how to serve them. Learn more about search behaviour and their preferences among the most common visitors of the UK during this webinar. When do they start their search online? What are they willing to spend and which filters are they using to find their ideal hotel. In this webinar, trivago will share all the data we’ve been sharing with you in HQ and more, so at the end of this webinar you know how you can target your guests more specifically and gain more bookings.

20th Feb 2018

Naomi Parsons, Channel Manager - Hotels, Restaurants & Leisure, Tchibo

Be the Expert in Coffee

Make the right impact with your coffee! Knowing how to make the best coffee is as important as knowing how to upsell it. We will discuss how to bring your customer on an unforgettable journey.

13th Mar 2018

Jonathan Gray, Partner - Employment & Licensing Law, Pitmans LLP


2 Months to Go - Last chance to get GDPR Compliant

Whether you're still unsure of how GDPR will affect your business or you're seeking assurance that your policies and processes comply with the standards of the new regulation, this webinar provides a last chance look into what should be in place to lawfully manage the data rights of your employees and customers and what should be done differently when GDPR is in place come May 2018.


2017 2016
2015 2013/14