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Institute_Business_Webinars_Series


Date Speaker  Subject Description
3rd Dec 2013 David Loosemore, specialist pensions auto enrolment advisor, Pitmans LLP

Pensions Automatic Enrolment – a guaranteed pay-rise?

The webinars are hosted by experts in their fields and cover a number of timely topics directly relevant to hospitality professionals, including pensions auto-enrolment, food labelling, mobile marketing, social media, online distribution and food waste.

10th Dec 2013 Bulent Osman, managing director, The App Garden


Is mobile marketing a waste of time

The webinars are hosted by experts in their fields and cover a number of timely topics directly relevant to hospitality professionals, including pensions auto-enrolment, food labelling, mobile marketing, social media, online distribution and food waste. 

17th Dec 2013 Karen Fewell AIH, director, Digital Blonde

Ignoring social media is like ignoring your customers

The webinars are hosted by experts in their fields and cover a number of timely topics directly relevant to hospitality professionals, including pensions auto-enrolment, food labelling, mobile marketing, social media, online distribution and food waste.

14th Jan 2014 Frank Reeves, chief executive, Avvio

Reclaiming profits and reducing

The webinars are hosted by experts in their fields and cover a number of timely topics directly relevant to hospitality professionals, including pensions auto-enrolment, food labelling, mobile marketing, social media, online distribution and food waste. 

4th Feb 2014 Elin Pheasant, key account manager, WRAP

Preventing Food Waste in the Hospitality and Food Service Sector

Hear about the shockingly high food waste costs incurred by the UK's hospitality and foodservice industries, then find out about free tools that can help you improve your business's profits as well as the environment.

11th Feb 2014 Paul West MIH, managing director, Ignite Hospitality

Catching the ones that got away - how to use remarketer advertising to convert more bookings

The webinars are hosted by experts in their fields and cover a number of timely topics directly relevant to hospitality professionals, including pensions auto-enrolment, food labelling, mobile marketing, social media, online distribution and food waste.

18th Feb 2014 Sarah Sleet, chief executive, Coeliac UK

Food labelling and the legal implications

The webinars are hosted by experts in their fields and cover a number of timely topics directly relevant to hospitality professionals, including pensions auto-enrolment, food labelling, mobile marketing, social media, online distribution and food waste.

25th Feb 2014 Philippa Barnes, Principal HR Consultant, HR Insight

TUPE Legislation; the changes WILL affect you

Following recent changes to employment law in relation to TUPE legislation, employers need to be aware of how these tools might help them manage the people issues in their business.

11th Mar 2014 Roger Smith, Marketing Director, Hotelimpact

Can you make money from a PMS?

PMS technology - an essential investment in professionalism and profitability.

1st April 2014

Sarah Gilbertson, Results Coach


Delivering a consistently brilliant customer experience

Delivering a consistently brilliant customer experience is possible, and it's key for building a base of loyal customers. The customer experience isn't just about the service that the team provides; it's about every interaction that the customer has with your brand. In this webinar we will look at how to map out the customer journey, identify the key touch points, develop ways to impress at every step and explore common pitfalls

6th May 2014

Rachel Clacher, Moneypenny

Walking in your customers shoes

The webinar is about customer service and looking at your business from your customers' point of view.

3rd June 2014

Murray Simpson, TSA

Linen Crime: A £40million black hole

Electronic tags could be the answer to the scourge of linen crime and abuse affecting launderers and hoteliers alike. Murray Simpson gives us an insight into the management of linen.

17th June 2014

Terry Edney LLM FCIPD, Chief Executive, BusinessHR

How to stay legal when employing under-18s in hospitality

HR Expert Terry Edney will outline the ‘need to know’ facts of employing under 18’s.  Learn about your obligations, contractual options and the steps you should take to reduce risk and ensure legal compliance. 

Attend this webinar to understand:

- The strict guidelines on age & hours for under 18’s
- The impact of the raising of the school leaving age
- Contract options and payment
- Permitted & prohibited work
- Basic Health & Safety requirements
- Steps you can take to reduce risk
- Documenting your actions

1st July 2014

Ann Corrigan MIH, MD, Hospitality Assured

Measuring Excellence!

Are you committed to service excellence? What does it look like? How do you know your business is moving in the right direction?

15th July 2014

Paul Anderson MIH MCGC, Commercial Director, GRAM

Lean, mean and Green…The big Challenge

The challenges faced by foodservice manufacturers in exceeding energy efficient requirements of the market … and some solutions to make you lean , mean and Green !!

16th Sept 2014

Frank Reeves
Founder & CEO

Online Tips and Best Practices to increase Direct Bookings

Avvio currently transact over €10m of direct hotel bookings each month. Having worked with the industry for 10 years to grow direct bookings we have picked up some very useful things to share.

30th Sept 2014

Drew Harding - Sales and Marketing, Eclipse Digital Media

New Food Allergen Regulations and digitqal signage

Are you ready for the new EU food allergy labelling requirements that come into force on 13 December 2014? Find out exactly what is required from all businesses that serve food and drink to the public. Also find out what digital signage is and how it is being used effectively by a range of operators to comply with the new information requirements.

21st Oct 2014

Steven Booth, Guardian Water Treatment

Keep Legionella Under Control

The control of Legionella is essential in any building, and as the HSE believe every case of Legionnaires disease is preventable we will present how you can do this efficiently.  Steven will explain the key changes that the new guidance (ACoP L8) created in 2013-14, and also explain how hidden dangers can be growing undetected within the pipes of your water systems.

4th Nov 2014

Jonathan Gray, Pitmans

Your Christmas checklist

Make sure you’re prepared: including checking you have the licensed hours and regulated entertainment you need and how to use Temporary Event Notices (TENs) to fill the gaps. What to be wary of from an employment perspective if using temporary staff to cover the increase in trade, and finally being statutory compliant, such as the allergen regulations and/or avoiding harassment and discrimination claims.

11th Nov 2014

Martin Couchman OBE FIH British Hospitality Association

What have the politicians got in store for us?

An outline recent, forthcoming and possible changes in the regulations affecting hospitality businesses, ranging from A to Z, from allergens to zero hours contracts, and report on the growing campaign to reduce VAT on accommodation and attractions.

21st Nov 2014

Brendan O'Callaghan, Utility Aid


The 4 R's

Fundamental to increasing energy efficiency is an understanding how and where energy is used.  Learn how you can reduce energy consumption and reap the rewards year after year.

13th Jan 2015 Janine Mills- Head of Information Services, Institute of Hospitality Tips and Tricks for using the Institute’s Hospitality eResources A taster of the Institute's favourite members-only benefits, the eResources Collection, including valuable hospitality resources and how to get the most from this great hospitality tool.
27th Jan 2015 Andrew Souter, Solicitor How hospitable are you? A practical guide to employing foreign migrants Key aspects employers should know when employing non-EEA foreign migrants. Including Sponsor Licences, Tier 2 visas, the resident labour market test, sponsorship and right to work check compliance.
3rd Feb 2015 Jane Sunley, CEO, Cupid 'Leadership: Inspiring Others' How today's leaders will need to evolve in order to keep pace with an ever changing world, appealing to all generations from Boomer to Gen Y.
24th Feb 2015 Paul West MIH, CEO Reaching the right people, in the right place, at the right time Digital precision marketing a marketing technique focusing on retention, cross-selling and upselling to existing customers.  Paul will show how best to use this technique for hospitality businesses.
10th Mar 2015 Yukari Iguchi FIH, Academic Lead, Hospitality and Leisure How to communicate effectively with international staff and guests The ability to communicate with people is as important as qualifications and experience.
Yukari shares her vital hints and tips on how to communicate with international staff and guests.
24th Mar 2015 Joanna Doyle, Guest Loyalty Programmes; 5 Key Benefits For An Independent Hotel An overview of the benefits of operating a Guest Loyalty Programme in your hotel.

23rd June
2015

Jackie Sinclair,
Legal Officer NACRO
Employing ex-offenders: making safe and fair recruitment decisions At least 10 million people in the UK have a criminal record. That’s over 20% of the working-age population – a vast pool of potential talent that many organisations either directly or indirectly exclude from their recruitment. Touching on some of the legal considerations, this webinar seeks to address some of the misconceptions about employing ex-offenders and outlines where you can get further advice and support with making safe and fair recruitment decisions.
30th June 2015 William Richmond-Coggan
Partner
Pitmans
Building a Reputation Online – a survival guide Consumers are becoming more and more reliant on online research, and place as much trust in reviews found online as they do in personal recommendations. For businesses in the hospitality sector, this means that having a good reputation online is of ever increasing importance to your survival. Knowing what that reputation is, building it in a positive and coherent way, and defending it from attack are vital skills that all such businesses require.
This talk by Will Richmond-Coggan, a social media litigator with Pitmans LLP, will be aimed at pointing out some of the pitfalls and looking at some of the successful, and not so successful, strategies that businesses have used to give themselves the edge in this competitive space.
7th July 2015 Alison Knight
Divisional Director of Resourcing
Hilton
Should I Stay or Should I Go?
Some pertinent HR questions to ask yourself and your employer if you want to get ahead in your career

This webinar will suggest some answers (and indeed suggest questions you should ask yourself!) on topics such as:
 
- how often you should move jobs?; 
- should you take time out to travel?
- Should you stay to progress or is it best to move

… and other relate career issues.

14th July 2015 Christoph Hoffmann
Quality Assurance and Health & Safety Director at Omni Facilities Management Ltd
Founder and Owner of hsk-knowledge.com
Performance Measurement and Performance Management - A Housekeeping Case Study

In order to manage and positively drive operational performance it is important to have the correct performance measurements in place. This student focused webinar will provide an overview of performance measurement and performance management and will use the hotel’s housekeeping function as an example to highlight the importance and impact of relevant (non financial) Key Performance Indicators.

8th Sept 2015 Paul Anderson MIH, MCGC Commercial Director
Sustainability and operational efficiencies within foodservice.... is it just food for thought?

This webinar sheds light on what businesses can do to become more operationally efficient by introducing sustainable initiatives, and how this can have a positive impact on their business success.

With many operators completely unaware of possible incentives to become more sustainable, topics will include comments from industry experts and research.

15th Sept 2015 Kate Windebank, Head of E-Procurement & Client Services and Andy Badger, Managing Director Unlocking the power of your purchasing data. Hospitality provision and the web are now dining at the same table. Isn't it time to look at the menu?

A view on how online platforms are able to transform management processes integral to the provision of foodservice. 

From purchasing to payment, live business intelligence dashboards and monitoring responsible buying performance, the power of digital data can be unlocked to deliver an array of useful tools that enhance profitability and track performance in real time.

22nd Sept 2015 Prof. Andrew Lockwood Forte Professor of Management and Associate Dean Productivity, work flexibility and managing labour in hotels

The webinar will report on some of the findings of an eighteen month research study supported by the ESRC conducted by the School of Hospitality and Tourism Management at the University of Surrey into productivity in two UK hotel chains. It will explore how different ways of managing your labour can have a direct impact on productivity as demand patterns change and the differences between rooms and food and beverage.

29th Sept 2015 Miles Quest, Author
And Peter Nannestad, Author
How To Buy and Manage Your Own Hotel: First Hand Essential Advice From Authors Of This Must-Have New Book'

In order to manage and positively drive operational performance it is important to have the correct performance measurements in place. This student focused webinar will provide an overview of performance measurement and performance management and will use the hotel’s housekeeping function as an example to highlight the importance and impact of relevant (non financial) Key Performance Indicators.

3rd Nov 2015 Yukari Iguchi MA FIH FHEA Academic Lead, Hospitality and Leisure Professional Development for Success: How far have you come so far, and where do you want to go now?

Hospitality industry is one of the largest industries in the world and still growing. This means more and better career opportunities for you, but do you know where you want go, and how? This webinar helps you with self-assessment and target setting for your career, and provide some hints and tips on how to achieve it.

17th Nov 2015 Julie Hague (Licensing Project Manager,
Sheffield Safeguarding Children Board) and PS Katherine Wallis (South Yorkshire Police)
Raising awareness of child sexual exploitation in the hospitality industry

Raising awareness of child sexual exploitation for the hospitality industry.  Operation Makesafe is a campaign led by the Metropolitan Police Service in partnership with London boroughs raising awareness of Child Sexual Exploitation within the business community including hotels and licensed premises.

1st Dec 2015 Leyla Basacik
Sustainability Manager
Responsible Hotel and Resource Management

Considerate Hoteliers (www.consideratehoteliers.com), will look at the drivers of sustainability including the Macro and the Micro and how this relates to on-property efficiencies, and a hotel's Green Team. Through the use of technology, this presentation will look at the value of measuring and monitoring sustainability using Con-Serve. Con-Serve is a web-based technology platform that measures, assesses and makes savings related to Energy, Carbon, Water, Waste, Travel & Transport, and Laundry.

This presentation is essential for General Managers, Chef Engineers, Financial Controllers, Operations, CSR Leads and all in a hotel Green Team.

19th Jan 2016 Yukari Iguchi MA FIH FHEA
Digital Me: Harnessing the power of digital technologies to manage your professional profile

In today’s digital world, it is increasingly important to manage your digital identity.  There are growing numbers of digital tools and technologies available that can be used to your advantage, be that to maintain a suitable digital reputation and to ensure your personal details remains safe and secure, to widen our knowledge and access new learnings or to develop new contacts and network with others with similar interests. This webinar will discuss how you can enhance your relationship with web and digital technologies to benefit your personal and professional life.

2nd Feb 2106 Siobhán Pepper -Digital Marketing
Executive

Maximise your Digital Spend

Tips and techniques to more effectively manager your remarketing campaigns.

1st March
2016

Terry Edney LLM FCIPD  & Alison Blackhurst MCIPD, BusinessHR

Preparing for NEW Wage Challenges

This operations-focused webinar outlines how hospitality managers can prepare for – and reduce the impact of - several forthcoming pay challenges affecting all UK businesses. The challenges, including the new National Living Wage, will require careful planning and systems changes to ensure compliance and avoid penalties. Attendees will receive a FREE pdf guide explaining the steps to prepare for wage increases whilst safeguarding the business and its employees. The presenters will also discuss changes affecting holiday pay, overtime, Equal Pay and Working Time, and then answer attendees’ questions.

15th March 2016

Paul Anderson FIH  - Gram Commercial Director


Green Awareness

A summary of the Green State we live in and awareness we all need to take.

Be Green , be lean and most of all be keen….we only have one planet..let’s try and keep it !

31st May 2016

Melissa Thompson MIH

Achieving Top Food Hygiene Ratings

With compulsory display of ratings coming soon, industry expert Melissa Thompson MIH explains how developing a positive food safety culture is key to protecting your hospitality business’s reputation.

14th June 2016 Rebecca Riches How to Engage with Today's Discerning Hospitality Guest

Because the hospitality, travel and tourism space remains extremely competitive, it's critical to establish and maintain a competitive advantage.
One increasingly important way of doing this is to recognise what content marketing is and how to integrate it into your overall marketing effort.

28th June 2016 Jonathan Gray  Employment Law Survival Guide for Hospitality Managers

An efficient injection of advice as to the employment law rights of a manager level employee in the hospitality sector. This webinar will look at:

  • The critical matters to confirm when starting a new job
  • Rights during employment
  • The critical matters to deal with when leaving a position.
12th July 2016 Elizabeth Marsh The Economics of Floral Design

Elizabeth Marsh looks at the real value of floral and natural arrangements in hospitality spaces and talks about how they create a tangible ROI through increased revenue and reduced outgoings.

6th Sep 2016 Dr Simon Hudson Capitalising on Brexit’s silver lining

For hospitality managers in the UK, Brexit’s silver lining is that a vacation here just got a great deal cheaper, and predictions are that we will be experiencing a significant increase in overseas visitors. For Americans in particular, prices are nearly 30 percent lower than two years ago. But how can we better serve these customers, who often have very high expectations in terms of customer service?  

20th Sep 2016 Janel Clark We have data, but how do we use it? Great tips to manage hotels better

We have data, but how can we use it? There has never been more data for us as hoteliers. Guest data from our internal systems, social media data, website data, guest reviews and much more. On average a hotel receives data from more than 12 systems every day. But how can we put that data to use.
What can an individual hotel do to use the data while remaining a hotelier. 

Download your free "How To Use Hotel Data Chart"

4th Oct 2016 Julian Vaughan How hospitality business can win

Learn how to increase traffic, drive revenue, reduce reliance on OTAs and deliver substantial ROI for your hotel. You can get more direct bookings and improved ROI for your hotel. Understand how hoteliers can fight back and navigate the fiercely competitive digital landscape to win more guests.

Learn how to:

Embrace the role of OTAs
Reduce the commission you pay
Adopt an OTA strategy where you’re in control
Invest wisely in your hotel website

18th Oct 2016 Julian Edwards Food Allergens and Customer Excellence

The Food Allergen HACCP and due diligence framework not only helps protect your business but WILL also appeal to a critically wary customer base, which above all want transparency and deserve service excellence like any other customer!

1st Nov 2016 Professor Angela Roper & Dr Maureen Brookes Addressing the risk of human trafficking

All hotels are exposed to the risk of human trafficking.  The nature and necessities of human trafficking - the requirement for continuous movement, temporary accommodation, supply of low cost products and services and the privacy and anonymity offered to guests – place hotel businesses in a high level of exposure. The webinar presents findings from a project to combat human trafficking and will help participants identify the vulnerabilities of their business. It presents real-life cases of human trafficking in order to demonstrate what signals could have been spotted by hotel employees and what could have been done in order to prevent, mitigate or eliminate the risk of human trafficking. Participants will be able to identify what training might be required within their business and what barriers can be erected to combat human trafficking.

15th Nov 2016 Jonathan Gray The effect of Brexit on the employment and immigration rights of employees in the hospitality and leisure sector

The effect of Brexit on the employment and immigration rights of employees in the hospitality and leisure sector will look at:

  • The position it is now (i.e. pre -Brexit, employment and immigration obligations – consider Byron Proper Hamburgers).
  • What might change
  • What to do to get ahead of the changes, particualarly EU nationals working in the UK
31st Jan 2017 Ciara Crossan Winning more weddings

Thousands of couples get engaged at Christmas & New Years so the industry will see a massive influx in enquiries come January 1st.

How can your hotel position itself to not only increase your visibility and get more leads, but even more importantly how can you ensure that your team is converting the leads that are coming into your hotel?

Ciara Crossan from WeddingDates is a regular speaker at industry events on the topic of online marketing for wedding venues and is passionate about helping hotels increase their wedding sales through clever pipeline management.

21st Feb 2017 Paul Green Winning with wine - Five top tips to get the most of your wine list

Winning with wine - Five top tips to get the most of your wine list!

- How do you build a winning wine list?
- Do you know how to sell it?
- How do you stop it from losing you money?
- Are you training your team effectively?
- Are you maximising your suppliers?