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Driving Loyalty and Preference Through Service
Learn how to use service to elevate your customer experience to improve loyalty and performance through delivering the basics consistently and then designing a few service moments that matter.
How Businesses can Prepare for a Possible Lull Following the Post Lockdown Boom
Now is the time for hospitality businesses to consider the long-term benefits of an effective rewards or loyalty programme - to build brand reputation and, ultimately, increase visit frequency. It doesn’t need to be complex or complicated, particularly with the pandemic leaving teams threadbare and less-resourced to implement change. Amongst the chaos [...]
Reopening Reassurance: How to Set Up for Business Success
The hospitality industry has endured a lot over the last year. Now, with the prospect of reopening just around the corner, businesses are focused on readying themselves to welcome guests back. But how can hotels keep their guests safe and happy to enjoy a welcome return to holidaying and socialising? Building consumer [...]
Food Allergy Prosecution – Mock Trial – Sentencing Hearing
In the current climate, Face to face events are limited. With this in mind, Food Allergy Aware have made the decision to take their Mock Trial Food Allergy Prosecution event online. Working with McCullough Moore to bring the event alive online with interaction and informative discussions. The audience will be the jury [...]
Natasha’s Law and What You Need to Know to be Compliant!
Join Caroline and Jacqui who will be giving an introduction to the new Natasha’s Law legislation which comes into force from 1 October 2021. Arvind will be giving guidance and examples of how the new legislation will work going forward – with the opportunity to have a Q & A session.