Will Digital “Social Leaders” Dominate the Hospitality Profession, after Coronavirus?
2 March, 2021, 3:00 pm - 4:00 pmFree - £10
On-Trade Consultancy is delighted to be introducing Yapster to the Institute’s Members at this forthcoming webinar and will discussing the pioneering field of ‘’Social Leadership’’. Yapster’s mobile communication platform for hospitality teams is used by BrewDog, Marstons (Revere Division), Parogon Pubs, Brewhouse & Kitchen, Yummy Pub and Beer & Burger Store alongside many others.
The webinar will explore Social Leadership and the practice of using digital tools to align and inspire customer service teams, at scale. During coronavirus lockdowns, Yapster’s business insights team developed an innovative “Influence Scoring Algorithm” highlighting the most effective digital leaders across their customer community.
On-Trade Consultancy’s Commercial Director, Rupert Culme-Seymour MIH with share stories and insights with Co-founder CEO Rob Liddiard on the sector’s top Social Leaders – and explain why he believes they will out-trade their analogue rivals when the economy reopens.