Artificial Intelligence in Hospitality – Why Chatbots Should be on Every Hotelier’s Radar (01:00 CPD hour)
21 January, 2020, 3:00 pm - 4:00 pmFree - £10
Technology moves quickly. And for hoteliers, knowing what advancements will be beneficial, and those that could prove harmful, can be extremely difficult. No solution currently exemplifies this better than chatbots. The use of artificial intelligence has exploded across other industries, with the majority experiencing the benefits of automating low value tasks in order to improve customer experiences, promote efficiency and cut costs. Yet hospitality lags, as it often does, failing to take advantage of the benefits offered by this emerging technology. So, why should all hoteliers consider the use of chatbots into their properties? And what should a hotelier look for when deciding upon a solution to implement into their operations?