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Welcome to the London Branch 

London is the largest Branch of the Institute and seeks to promote the highest professional standards of management and education within the London hospitality, leisure and tourism industries. We support all hospitality professionals in their career development from hospitality students, graduates and junior managers just embarking on their career, through all management tiers to general management and directorship. 

Indeed, through our ‘Aspiring Managers Awards’ Programme we actively recognise and reward those ‘up-and coming’ management ‘stars’ commencing their careers within London who are already making a difference in the levels of service and quality standards they are achieving

We seek to be inclusive in ensuring that all sectors of the industry throughout the capital benefit from our support and their participation. This includes suppliers, recruitment and HR organisations and charities and most importantly, support from training organisations for the continuous professional development of our members.

As an educational charity, the Institute are particularly involved in the promotion of hospitality as a career and raising the profile of the hospitality industry in supporting London as a world-leading capital city for employment and business and as a destination for leisure, tourism and entertainment. 

Most of all, however, we rely on the participation of our Institute members within Greater London and beyond, which can be done by joining the London Branch Committee in the upcoming events and activities we provide. We always welcome industry sponsors, and I am delighted to announce that our Key Industry Sponsor this year is Blue Arrow. You too can showcase your company by sponsoring our events, please contact us to find out more about the fantastic opportunities we have for you.

Keep up to date with Branch news and events by following us on Twitter: @IoHLondon

Branch Events

Networking and CPD Event - Wednesday 28th February 2018 - 6pm, Tower of London

Understanding Customer and Guest Centricities in a Digital World

Paul Sullivan from PSM, an award winning Marketing Agency, will talk about customer obsession and buyer personas. Network with hospitality professionals in the unique surroundings of HM Tower of London, There will also be a chance to have a personal guided tour from a Yeoman Warder based at The Tower.

This is a free event for members, but places are limited and must be booked in advance.

Book now - This event is now operating a waiting list

Branch Committee Contact

Paul Evans FIH


Alexandra Tollman MIH

Vice Chairman