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NEW Management Standards

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The Institute’s new Management Standards provide a valuable reference tool and checklist to enable individuals and organisations to achieve success and professionalism in their hospitality management career.

"Aspiring managers can use the new standards at the start of their career to see the key areas they need to master to be able to do their job well," say authors Ruth Asker-Browne and Phil Raynsford. "They can then use them to investigate other areas of the business, to identify opportunities to build new skills and knowledge and to help improve in their role or help to plan for promotion or a career move."

The Management Standards continue to be relevant throughout a person’s whole career: "If you have already mastered your job, you can use the standards to explore other areas of the hospitality industry, allowing you to develop your personal skills so that you can plan for another promotion or prepare to start your own business or consultancy."

Peter Ducker FIH, Chief Executive commented “Career progression is not only essential for the good health of every organisation but also a key reason why people choose a career path in the first place. Our new Management Standards clearly define routes into and upwards in the many different areas of our great  industry. At a time when recruitment and retention of talent is more important than ever before I believe that this publication is both timely and invaluable to both businesses and to individuals”.

The Management Standards are essential for:

  • Individuals - to help build a professional career in hospitality management
  • Employers - to identify the roles and responsibilities required in their business
  • Human Resource professionals - to aid recruitment, training, retention, career planning and progression and capacity building for their workforce
  • Managers and leaders - to determine their continuing professional development
  • Educators and training providers - to create learning programmes and benchmark against curriculum
  • Careers advisors - to understand the wealth of opportunities and range of occupations within the industry

Members can obtain their complimentary copy here: Management Standards 2017

Non-members can view a sample of the Standards and purchase a copy for £75 inc VAT: Visit eShop

We are grateful for the expertise of the many individuals from across the industry and education who took part in the consultation to create our new Management Standards.

"The Institute's new Management Standards are a check-list for hospitality employers to assist them in their continuing professional development. The Standards assist all employers large or small in ensuring managers of all disciplines are aware of the ever-changing needs of the industry. The standards can be used as a check-list for evidencing CPD and to help gain further qualifications as well as, crucially, to focus all grades of management on the need to stay constantly aware of new legislation that affects our industry."
Stephen Kyjak-Lane FIH MI, Director, Summit Recruitment and Chair, Supervisory Board 

"These Standards are essential guidelines for colleges, universities, managers and employers to use to ensure that their students and employees know how essential it is to provide excellence in every area of hospitality and tourism, enabling a company to grow and become more competitive in what is a growing market. They should be promoted and marketed relentlessly to ensure they are used to enable businesses to become successful."
Avril Owton MBE FIH, Proprietor, The Cloud Hotel