Know-how: the CPD Newsletter, Issue 14, September/October 2009

Issue Fourteen : Table of Contents

  1. Enrol Now for the Institute’s Hospitality, Leisure and Tourism Qualifications!
  2. UKSP –  A New Job and Career Resources Site for the Industry
  3. 152,000 Important Reasons for Membership!
  4. It’s 11pm … Do You Know Where Your Chip and PIN Terminals Are?
  5. Health and Safety: Paying Off
  6. So You Want to Be a Consultant?
  7. FREE Online Food and Drink Waste Reduction Training

SEP / OCT 2009

The Institute of Hospitality
Continuing Professional Development
(CPD) Newsletter is a bi-monthly
publication provided free to members.

If you are not currently a member
of the Institute join us today at:


The Sep/Oct Issue of Know-how brings you more resources to assist with your career development ranging from our fantastic new Qualifications focused on industry leadership and management skills to 152,000 very important reasons for Institute membership! Save more money by accessing the featured free training resources, learn whether you have what it takes to be a consultant and scan our latest guide explaining how your business can avoid getting ‘ripped off’ in chip and PIN scams!

1.  Enrol Now for the Institute’s Hospitality, Leisure and Tourism Qualifications!

September sees the start of the new academic year in the UK and the availability of the new Institute Qualifications providing focused training for hospitality leadership and management.

In the UK, Orpington College (Kent) are offering the Business Skills Certificate on Tuesday evenings and Saturdays 9.30am to 4.30pm from September 2009. Candidates can join at the start of any unit within the year and then continue until they complete the qualification. Contact: Catherine Keogh, MIH,  or telephone: 01689 899751.

Newly approved UK Centres Westminster Kingsway College (Central London), Thames Valley University (Greater London) and City College Norwich (Norfolk) are also now recruiting candidates for the new academic year. For further contact information see: Approved Centres.

Globally, the Institute is prepared to offer our new International Qualifications through international universities, colleges and training providers with Centre Approval. To learn more, see: International Management Qualifications or contact us at:


2.  UKSP: A New Job and Career Resources Site for the Industry

The UK jobless rate is at a 12 year high according to recent BBC reports and similar statistics are reflected in countries around the globe. Here at the Institute, member enquiries also reflect an increased concern about job security and career development this year. Consequently, members will be pleased to learn about a fantastic new resource is being offered by People 1st, the sector skills council for hospitality, leisure, travel and tourism (HLT) in the UK.

The UKSP is a one-stop shop for information on jobs, careers, qualifications, training providers, and funding for the sector. The UKSP’s website is aimed at students considering an HLT career and employees and employers already working in the sector. The website shows the wealth of opportunities available within HLT and provides the most extensive industry career map we have ever seen! There are also guides to the industry’s best employers, educational qualifications and providers of training and education. Whatever your status and wherever you are located, the UKSP offers a variety of resources to assist you in succeeding in the industry. Check it out at:  

As always, the Institute offers an extensive collection of ebooks on career development which can be found in the Institute’s Online Catalogue.


3.   152,000 Important Reasons for Membership!

It comes as no surprise to the Institute that professional management organisations benefit their members in numerous ways. The Institute, after all, has been supporting the education and professional development of hospitality managers in one form or another since the early 20th century. Quantitative proof has arrived in the form of a recent report issued by CCPMO and the Chartered Management Institute (UK) that states “individuals with professional qualifications and membership stand to gain £152,000 in additional earnings, over the course of their career.”

The further benefits of professional affiliation with a management membership organisation include:

  • Increased Earnings - the estimated lifetime economic benefit associated with holding professional qualifications is £81,000. Membership of a professional body can also result in additional earnings of up to £71,000 in today’s money. Professionally qualified staff have a substantial wage premium, earning 37% more on average.”
  • Enhanced Employability - individuals with professional qualifications and membership enjoy a 9% increase in the probability of being employed because of their transferable skills. There is an increased likelihood of being employed if one is in possession of professional qualifications and holds membership of a professional body because employers value the skills and training held by members.”
  • Benefits to Society and the Economy – tax revenue contributions by an individual with professional qualifications and membership is approximately £53,000.” (CCPMO, CIPD)

When it comes time to renew your membership with the Institute, just remember the 152,000 reasons to belong the only global professional organisation representing individual hospitality managers and aspiring managers! Click Here to read the full report.


4. It’s 11pm … Do You Know Where Your Chip and PIN Terminals Are? What Hospitality Businesses Need to Know about Chip and PIN Security

Chip and Pin terminalConsider this statement: “Chip and PIN terminals are assets and should be treated like cash in a till.” Are you always aware of the location of your chip and PIN terminals? Who has access to them? What are your procedures to ensure the security of the terminals and that of your valued customers? If you have hesitated in response to any one of these questions then you need to read the Institute’s latest management guide which informs hospitality professionals about how to secure one of your business’s valuable assets.
The guide explains how to recognise and prevent both sophisticated and simple methods of chip and PIN theft or fraud in a hospitality business. Specific steps are listed and explained to ensure hospitality managers are aware of the latest measures that can be taken to foil the fraudsters and thieves and prevent chip and PIN crime.

To obtain your free member copy of the new guide, please go to the Institute’s Online Catalogue and type in “chip and pin” or go to our Management Guides


5. Health and Safety: Paying Off for the Hospitality and Service Sector

People are often heard to grumble about a ‘nanny state’ and what appear to be onerous health and safety (H&S) requirements in the workplace. However, new European statistics from the Health and Safety Executive (HSE) show a steady downward trend in workplace fatalities in the UK for the previous five years, particularly in comparison to other EU countries. But how is the hospitality industry faring? Data shows that “among the five largest EU countries (France, Germany, Italy, Spain) Great Britain has the lowest fatal injury rate for a five-year period ( and, in the EU, the service industries - including hotels and restaurants - has one of the lowest rates of fatal injury.”

Before we start feeling smug, the HSE also confirmed that in 2008/2009 “in the UK services sector there were 63 fatalities, and the rate of fatal injury is the same as the average rate for the previous five years (0.3).” Each of those fatalities is one too many.

If you would like to learn more about Health and Safety requirements, the five simple steps for risk assessment in hospitality and catering businesses, and how to reduce and prevent injuries and fatalities, visit your government agency providing H&S. In the UK, Institute members can visit the HSE site at:

In addition, all Institute members have free access to the BusinessHR H&S pages and its customisable documents. Just login at the Institute’s home page and use the BusinessHR link located under ‘Information Services.’


6. So You Want to be a Consultant?

Have you been considering whether or not to take the plunge and strike out on your own as a consultant? Do you think your industry expertise would be appreciated by a consulting firm? Are you currently consulting but finding jobs are ‘thin on the ground?’ If so, the Institute has a number of NEW ebook titles that can help you to make the move into consulting. Just take a look at the following fantastic titles from top publishers, all of which can guide you in examining your motives, skills and abilities.

  • 1001 Ways to Make More Money As a Speaker, Consultant, or Trainer : Plus 300 Rainmaking Strategies for Dry Times
  • Becoming More Effective {Super Series (Institute of Leadership & Management); 4th Ed.}
  • Brand Called You : Create a Personal Brand That Wins Attention and Grows Your Business
  • Business of Consulting : The Basics and Beyond
  • Careers in Management Consulting : Sharing Expertise and Knowledge
  • Earn Money in Retirement : How to Draw On a Lifetime of Experience to Supplement Your Pension
  • Getting Started in Consulting {3Rd Ed., Completely Updated.}
  • Marketing Your Consulting Services
  • Million Dollar Consulting Toolkit : Step-by-step Guidance, Checklists, Templates, and Samples From the Million Dollar Consultant
  • The Consultant's Toolkit : High-impact Questionnaires, Activities, and How-to Guides for Diagnosing and Solving Client Problems
  • Value-based Fees : How to Charge - and Get - What You're Worth : a Guide for Consultants

QuestionMarkManWith these ebook titles to hand, you can have all your questions answered. Discover whether you have what it takes to be a successful consultant. If so, should you strike out on your own, start a small firm or align yourself with an established consultancy? Learn how to conduct consulting research, set and calculate client fees, and meet client expectations by delivering a professional product every time.

Are YOU Consultant Material?

Simply login to the Institute’s Online Catalogue, to get round-the-clock access to the ebooks.


7. FREE Online Food and Drink Waste Reduction Training

In keeping with the reduction of food waste theme noted in the July/August CPD Newsletter, Institute members will want to try NetRegs’ new FREE food waste reduction training site. The site is made up of seven modules each taking less than 15 minutes to complete. The modules include a quiz for self-testing and give a fairly thorough briefing on how to best address the problems associated with waste management whether produced by food and drink manufacturers, businesses or in the home.
Disposal of animal products
The seven modules include:

  • What is waste?
  • Storing waste
  • Transporting waste
  • Reusing or recovering waste
  • Disposing of waste
  • Hazardous waste
  • Animal by-products

Don’t miss this opportunity to quickly, effectively and inexpensively train yourself and your staff about waste management.


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