Issue 18, May/June 2010


Issue Eighteen: Table of Contents

1.    Management Qualifications Are Moving to the QCF
Managing ‘Time to Train’
NEW Institute Management Guide: Improving Revenues
Employee Induction Toolkit: Ensuring New Employees Measure Up
My CPD: Halfway There
The CPD Course of ALL CPD Courses! 
How to Create a Website from Scratch


May / June 2010

The Institute of Hospitality
Continuing Professional Development
(CPD) Newsletter is a bi-monthly
publication provided free to members.

If you are not currently a member
of the Institute, click here to join us today


The May/Jun Issue of Know-how highlights new resources including two free resources: one to help business owners create a business website, and the second is a FREE customisable Induction Toolkit to welcome new staff to your business. Look for the orange check mark next to articles which signifies that they may be CPD-qualifying (formal or informal) and, whenever you undertake learning, use the CPD tool, ‘My CPD’, on the Member Benefits page to document and track your activities.

1.  Management Qualifications Are Moving to the QCFCheckMark-Orange-JPEGsm.JPG

The Institute of Hospitality Awarding Body has gained recognition to operate in the UK Qualifications and Credit Framework (QCF). Work is currently in progress to move the management qualifications onto the new framework this summer. The transition to the QCF will mean changes to both qualification and unit titles including new provisional titles for the three main awards:

  • Diploma in Hospitality and Tourism Operations (formerly Business Skills Certificate), Level 2 UK and Level 5 Scotland
  • Diploma in Hospitality and Tourism Management (formerly Certificate in Management), Level 3 UK and Level 7 Scotland
  • Advanced Diploma in Hospitality and Tourism Management (formerly Diploma in Management), Level 4 UK and Level 8 Scotland

Full details on the new awards can be obtained from the Awarding Body at:

2.  Managing ‘Time to Train’  

redalarmclock.jpegMost employers recognise the importance of employee training, but a UK ‘2007 National Employer Skills Survey shows that one third of employers do not train their staff and around eight million employees go without training each year’, hence the need for new legislation. Effective 6 April 2010, businesses in Great Britain with 250 or more employees have a duty to consider eligible employees’ dated, written requests for time off from work to undertake business-relevant study or training. This statutory right, called ‘The Employee Study and Training Regulations 2010’, is also known informally as ‘time to train’ and will be extended to cover employers with 249 or fewer employees as of 6 April 2011.

Employers receiving valid employee training requests must consider and respond to them within 28 days. Where possible, authorisation should be given, but it is not automatic and employers retain the right to decline requests where there is 'a sound business reason to do so'.

To find details about employee eligibility, the application and response process, timescales, reasons for refusal, rights to appeal and much more, go to the BusinessHR link, an exclusive benefit for Institute members located on the Institute’s website under Information Services. BusinessHR gives an explanation of ‘time to train’ rights along with procedural details and accompanying customisable letters for use in your own business - including a confirmation of receipt, confirmation of acceptance, a refusal of a request, a meeting letter and an appeal outcome letter.

3.   Management Guide: Improving Revenues CheckMark-Orange-JPEGsm.JPG   

Many hospitality professionals and academics will be familiar with lecturer Cathy Burgess’s popular 2001 book, ‘The Caterer & Hotelkeeper Guide to Money Matters for Hospitality Managers‘. As a follow-up to the 2001 title, Ms. Burgess is releasing a new finance book for industry managers and students in September 2010 called ‘Essential Financial Techniques for Hospitality Managers: A Practical Manual’ (Goodfellow Publishers, ISBN 978-1906884-16-1).


In addition, Ms. Burgess has also collaborated with the Institute on new management guides which provide basic overviews of various hospitality money management areas such as revenue, costs and pricing. The first guide, ‘Improving Revenues for Hospitality Businesses‘ is available free to Institute members and can be found under Publications.

Goodfellow Publishers is offering all Institute members a limited time only pre-order discount of 30% on Cathy Burgess’s new title. Visit the Goodfellow Publishers' website for discount details and quote discount code: IOHCPDJUN10 when purchasing.

4. Employee Induction Toolkit: Ensuring New Employees Measure Up CheckMark-Orange-JPEGsm.JPG

The employee induction process is a crucial introduction to the business for every new employee. It provides employers with the opportunity to showcase the business, explain its structure and strategy, and start new employees off fully briefed and prepared to succeed in their roles.

Tools.jpegIf you feel your business’s induction process could use some refreshing, try the Institute’s new Induction Toolkit, a members-only benefit. Developed in conjunction with BusinessHR, the toolkit provides resources such as a Powerpoint slide template for the induction process, a handy quick list of induction activities that should be reviewed with each new staff person, and a list of resources held by the Institute that can further support the induction of new employees. Each item can be branded with your organisation’s own logo and colours for a personalised business product.

The Induction Toolkit can save you time and – of course – money. Go to the Publications section of the Institute's website to locate your Induction Toolkit information.

Members - don’t forget to consult the BusinessHR website and helpline whenever you are addressing personnel or HR issues. BusinessHR’s legally compliant letters, documents and contracts cover every human resources topic from TUPE to employment contracts, the interviewing process to letters of resignation. Members (MIH) and Fellows (FIH) can obtain one free helpline call per year and all members can use the helpline at a specially reduced price. Considering the costs of consulting an employment solicitor or the sometimes futile attempts to access busy government ‘helplines’, BusinessHR’s resources make sense for you and your business.

5. My CPD: Halfway There CheckMark-Orange-JPEGsm.JPG

As the second quarter of the year comes to a close, many employees are sitting down with their managers and supervisors for mid-year performance reviews. If you are scheduled for an appraisal, consider referring back to your ‘My CPD’ tool. The tool tracks attendance at any courses, training or networking events. Its data can be used to support you during the evaluation process by confirming your commitment to your career.

Savvy employees know that successful careers are rarely left to chance! A quick scan of an up-to-date ‘My CPD’ is also the easiest way to determine if you have been developing the skills you want or need, improving your career prospects and increasing your value to your employer during the course of the year.

Recent industry events afford hospitality professionals the opportunity to build their CPD experience. If you attended industry events such as Hotelympia (28 Feb-4 Mar), the Institute’s Fellow’s Dinner, the Scottish Students Food Festival (24 Apr), the Food & Drink Expo 2010 (21-24 Mar) or conferences including PACE (18-19 Mar) and CHME (5-7 May) your attendance and activities can be logged in the CPD tool. The events offer a variety of learning opportunities in the form of seminars and presentations, networking with industry peers, and discovering new industry services and technologies.

It is never too late to begin tracking CPD activities using the tool, which can be found on the Member Benefits page, or by clicking on the Career Management tab on the Institute’s home page.

6. The CPD Course of ALL CPD Courses!CheckMark-Orange-JPEGsm.JPG

If you are considering post graduate study and would like to obtain academic credit for the Continuing Professional Development you have been accruing, the Open University (OU) is offering a 30 credit course that can count toward your study. The course, Continuing Professional Development in practice (U810), is a six-month course where students analyse and evaluate previous CPD training and activities to determine its impact on their work. During the course, development opportunities and future learning through CPD are examined along with evaluating methods of sharing CPD learning in the workplace.

Continuing Professional Development in practice will enable you to improve the impact and value of your past, present and future CPD. Similar to the ‘My CPD’ tool, it will also help you to construct a personal CPD action plan and present a verifiable statement to others demonstrating your professional commitment to ongoing learning and development. In addition, the course will also help you to develop the necessary skills for studying at more advanced university levels.

The course is open for registration soon for a November 2010 start. To learn more, see the Open University website.

7. How to Create a Website from Scratch CheckMark-Orange-JPEGsm.JPG

If you are running a small business and want to learn how information technologies (IT) can streamline your operations and improve your business’s performance, look no further. Two new no-cost resources can help you to improve your business by building a free business website and then learning how to develop further revenue-generating services for the site.

on_the_computer2.jpgMost hospitality businesses have some sort of web presence - for example, a basic website with photographs and contact details – and many offer online sales where customers can book, pay for and receive products or services. If you need assistance creating a website, a new 2010 initiative will help 100,000 small UK businesses get their first website for FREE. It is called ‘Getting British Business Online’ and promises to make the website creation process easy for SMEs. Click here to find out about GBBO.

In addition to this initiative, the e-skills UK Business IT Guide provides SMEs considering using IT for the first time with free, comprehensive and unbiased information. More advanced IT-enabled businesses can also obtain assistance and access the various resources. e-Skills also offers specific guides and has created a list of its top five favourite guides used by businesses in 2009. Including:

  1. Choose the Right Website
  2. Sell Online
  3. Online Transactions
  4. Use PayPal
  5. Stock Control

To locate and access the free e-Skills resources website.


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