Restaurateurs struggle with staff turnover in growing Brexit drought

29 September 2017brexit

Nine out of ten UK restaurateurs already struggle to recruit new staff - and more than half expect it to get harder after Brexit, according to research previewed by Planday and the Institute of Hospitality at the Restaurant 2020 conference last night (28 September).

Ahead of it’s full release on 10 October, the survey of 350 top restaurateurs reveals:

Hiring and keeping talent is an employers’ biggest nightmare

  • 93% of employers already struggle to recruit new staff.  
  • Staff turnover is either increasing or remaining static in 95% of restaurants, 24% see an increase in staff turnover

Brexit is going to make this harder and EU workers are worried

  • 58% expect hiring to be even harder after Brexit.
  • More than half said EU staff had expressed concern about right to remain after Brexit
  • These workers comprise more than a third of the workforce in 47% of restaurants

Restaurant 2020

This invite-only event took place at the Kings Cross St Pancras Hotel and brought together the UK’s leading restaurateurs to explore how the industry is changing economically, technologically and socially.

Institute of Hospitality chief executive Peter Ducker FIH said that finding the right people was the biggest business challenge facing restaurateurs.

He said: “I was talking to a very successful and well-regarded restaurateur with a string of high end restaurants in London. He has equity money behind him and backers that want to open another six restaurants. He won’t do as it he knows the quality will suffer when they are unable to find the staff to run them.

“As an industry we’ve always relied on people from overseas coming to work here. It has always been the case and will remain that way.”

Planday CEO, Christian Brondrum said:

“When we commissioned the Institute of Hospitality to investigate the state of employment in the industry, we expected Brexit would have a big impact.

“What we didn’t anticipate was how much of a hiring crisis the hospitality sector is currently experiencing. In such a competitive environment, restaurateurs need to reconsider how they can compete for the best talent.

“This means improving how they currently engage with employees to build trust and loyalty. This can be done through ensuring the systems in place are easy to interact with and can empower staff to take control of their role. It isn’t just restaurateurs that need to take this on board, it’s a mindset that should be embedded across every hospitality business.”

The full Planday and Institute of Hospitality Brexit Survey Results will be revealed on 10 October during a webinar.  Book your place now