http://www.instituteofhospitality.org eNews en-us 2009 Institute of Hospitality. All rights reserved tahir.omar@instituteofhospitality.org (Tahir Omar) website@instituteofhospitality.org (IoH Website) http://www.instituteofhospitality.org/images/hcimalogo.png http://www.instituteofhospitality.org/ Institute of Hospitality http://www.instituteofhospitality.org/Publications/cpd/July_August#1 The Institute of Hospitality is pleased to announce the very first overseas centre offering the Institute’s hospitality management Qualifications. The Abu Dhabi University Knowledge Group offers the following Institute courses: http://www.instituteofhospitality.org/Publications/cpd/July_August#2 The UK’s Food Standards Agency is the driving force in setting up the Scores on Doors scheme for businesses selling prepared foods throughout the UK. http://www.instituteofhospitality.org/Publications/cpd/July_August#3 In the second of a series of finance guides, the Institute has just released its latest management guide entitled, Pricing for Hospitality Businesses, by Oxford Brookes University lecturer Cathy Burgess. http://www.instituteofhospitality.org/Publications/cpd/July_August#4 It has been eight years since a fatal outbreak of Legionnaire’s Disease occurred at Barrow-in-Furness’s council-owned arts and leisure facility in Cumbria. http://www.instituteofhospitality.org/Publications/cpd/July_August#5 Do you employ inexperienced staff or perhaps workers who are not fluent speakers of the business’s primary language.. http://www.instituteofhospitality.org/Publications/cpd/July_August#6 The luxury hotel market is a dynamic part of our industry, but how has it been affected by the global economic downturn.. http://www.instituteofhospitality.org/Publications/cpd/July_August#7 Interest in environmental issues within the many sectors of the hospitality, leisure and tourism industry is rapidly growing as managers.. http://www.instituteofhospitality.org/news/eNews15/AHC-2010 The deep cuts to UK public spending announced in last month’s Budget could lead to more outsourcing business for private contract catering firms, according to foodservice data provider Horizons. http://www.instituteofhospitality.org/news/eNews15/catering_in_the_public_sector The one-day conference aimed at individual and small chain hotel operators takes place on 23 November at the Hilton Manchester Deansgate. http://www.instituteofhospitality.org/news/eNews15/Hotel_Finance Has the hotel industry turned a corner? http://www.instituteofhospitality.org/news/eNews15/MI_Scholarship_Applications The deadline for Master Innholder scholarship applications has been extended until 23 July. http://www.instituteofhospitality.org/news/eNews15/Capital_allowances Sven Gade FIH, Director and Head of Consulting at PKF – The Consulting House, Dubai, tackles the subject of dealing with pressure and making the right decisions in times of crisis. http://www.instituteofhospitality.org/news/eNews15/Pressure Hospitality businesses that are planning to spend more than £25,000 on plant and machinery are strongly advised to do so before April 2012 when the annual investment allowance will drop from £100,000 to £25,0000. http://www.instituteofhospitality.org/news/eNews15/hospitality_against_crime The UK’s cafe, dining and hospitality providers are joining forces to combat fraud and theft from their outlets, and reduce violent attacks against their front line staff. http://www.instituteofhospitality.org/news/eNews15/eMarketing Most of us use the Internet daily, with Google often the first port of call before going on holiday or visiting a restaurant. So, it’s surprising that the People 1st State of the Nation 2010 report found that a staggering 41% of UK hospitality businesses do not even have a website or possess the capability to trade online. http://www.instituteofhospitality.org/news/eNews_14/Beating_a_PATH The PATH ( Placement Advisors for Tourism and Hospitality) annual conference takes place on Thursday 17th June – Friday 18th June 2010 at the Ambassadors Hotel Bloomsbury, London. http://www.instituteofhospitality.org/news/eNews_14/Abu_Dhabi_University Abu Dhabi University Knowledge Group (ADUKG) is the first overseas centre to be approved to offer the Institute of Hospitality’s suite of International Management Qualifications. http://www.instituteofhospitality.org/news/eNews_14/Sri_Lanka_ioh Sri Lanka recently celebrated its first year of peace after a 37-year civil war. The resilience of those working in the hospitality industry has shone through this dark and troubled period... http://www.instituteofhospitality.org/news/eNews_14/Mitigate_Fraud Reported fraud in the UK hotel and catering sector saw a “dramatic increase” in 2009 to losses of £207m, according to the Fraud Team at accountancy firm BDO. http://www.instituteofhospitality.org/news/eNews_14/Build_Guest_Loyalty Being visible in your establishment and making personal contact with your guests helps build rapport and trust but it’s only half the story, writes Caroline Cooper MIH. http://www.instituteofhospitality.org/news/eNews_14/uk_eating_out The total UK eating out market will continue growing over the next 18 months, according to foodservice analyst Horizons. http://www.instituteofhospitality.org/news/eNews_14/phonographic_performance A recent copyright tribunal case against Phonographic Performance Ltd (PPL) has found that it overcharged pubs, hotels and restaurants for the right to play music in public areas. http://www.instituteofhospitality.org/news/eNews13/Get_more There are an alarming number of chefs who have no idea what gross profit their owners expect of them. If you’re a small independent operator, you need to be making at least 50% gross profit margin. http://www.instituteofhospitality.org/news/eNews13/Employee_unwell You will no doubt remember the prolonged outbreak of food poisoning which closed the UK three-Michelin starred Fat Duck restaurant last year. http://www.instituteofhospitality.org/news/eNews13/CO2_MenuItem Vegetarian chain Otarian, which opened its first outlet in New York last month, claims to be the first restaurant to measure the carbon footprint of each item on its menu and compare it to a similar meat dish. http://www.instituteofhospitality.org/news/eNews13/HA_awards2010 The 14 May deadline is fast approaching for entries to the Hospitality Apprenticeship Awards 2010 supported by the Institute of Hospitality. http://www.instituteofhospitality.org/news/eNews13/Business_partner Entrees-Ontrays, a London-based event caterer is seeking a joint venture partner to start a food manufacturing and distribution arm. http://www.instituteofhospitality.org/news/eNews13/HA_week Hospitality Action, the UK trade charity for the hospitality sector, is asking for your support during Hospitality Action Week, which runs from 17 - 23 May. http://www.instituteofhospitality.org/news/eNews13/Distribution_Day “Distribution Day” on 15 June is a full-day programme focused on helping you optimise all of your online and offline hotel distribution channels. http://www.instituteofhospitality.org/news/eNews_12/Hotel_Performance The Institute of Hospitality accurately predicted the occupancy, average room rate and RevPAR performance of the UK hotel industry in 2009, just as it did for the year 2007. http://www.instituteofhospitality.org/news/eNews_12/Energy_Efficiency_Scheme Major UK hospitality companies need to register for the Government’s Carbon Reduction Commitment Energy Efficiency Scheme. Registration is now open until the 30 September, after which non-compliance may result in civil sanctions and fines. http://www.instituteofhospitality.org/news/eNews_12/Energy_Efficiency_Scheme Major UK hospitality companies need to register for the Government’s Carbon Reduction Commitment Energy Efficiency Scheme. Registration is now open until the 30 September, after which non-compliance may result in civil sanctions and fines. http://www.instituteofhospitality.org/news/eNews_12/arora_hotels Our warmest congratulations go to John Donaldson FIH, executive director of Arora Hotels, who was named ‘Business Person of the Year’ at last month’s UK Gatwick Diamond Business Awards 2010. http://www.instituteofhospitality.org/news/eNews_12/Delegate Why employ staff at vast expense and then not utilise them thoroughly? A recent survey by Learndirect Business found that nearly two thirds of the people surveyed felt that they had talents that were not being called upon. http://www.instituteofhospitality.org/news/eNews_12/fit_note The current medical certificates issued by UK doctors have been replaced by a "Statement of Fitness for Work" as from 6 April 2010. http://www.instituteofhospitality.org/news/eNews_12/sodexo Sodexo is the most effective company in the world at proactively managing equality amongst its employees, customers and suppliers, according to a survey by DiversityInc, http://www.instituteofhospitality.org/news/eNews_12/hackers_target_hospitality The hospitality sector is the biggest victim of data security breaches in the world, according to Trustwave, a global provider of IT security and compliance headquartered in Chicago. http://www.instituteofhospitality.org/hospitality_assured/newsletter/march_2010/HA_where_to_now While the Forum in the main was concerned with the benefits of using of the standard we have been following up on the open session when clients were invited to provide feedback on how they felt that the standard might be improved http://www.instituteofhospitality.org/hospitality_assured/newsletter/march_2010/want_updating As a Hospitality Assured Client you will undoubtedly be interested in keeping up to date with what is going on in the Hospitality sector, and the 2010 series of regional Management Briefings may be just the way to do this! http://www.instituteofhospitality.org/hospitality_assured/newsletter/march_2010/HA_awards_2010 Awards will be made as last year to the Highest Scorer Overall in 2009, Highest Scoring Newcomer 2009, and the Most Innovative Use of the Standard 2009. http://www.instituteofhospitality.org/hospitality_assured/newsletter/march_2010/business_planning As a Hospitality Assured client you will be well aware that having an ambitious, thought out, and comprehensive plan is essential.. http://www.instituteofhospitality.org/Publications/cpd/March_April#1 The new Qualifications and Credit Framework (QCF) is the UK government's initiative to gather differing learning qualifications and place them into an easy to understand framework. http://www.instituteofhospitality.org/Publications/cpd/March_April#2 Are you ready to make the most of the popular social media technologies to promote your business for the upcoming summer holidays? Maybe you have been ‘tweeting’ on Twitter http://www.instituteofhospitality.org/Publications/cpd/March_April#3 Recycling and the efficient use of valuable resources is on everyones’ lips these days. The Institute itself encourages members to take measures to help save the environment whilst benefitting their businesses through reduced costs. http://www.instituteofhospitality.org/Publications/cpd/March_April#4 If you are new to the subject area of hospitality, leisure and tourism – commonly called ‘HLT’, then you may be feeling overwhelmed. The Institute can get you ‘up to speed’ on the subject matter, particularly if you will be teaching a Further Education course. http://www.instituteofhospitality.org/Publications/cpd/March_April#5 As the economy picks up, Institute members may find themselves in the enviable position of adding employees once again. Before any hiring begins, consider using the Institute’s resources first. http://www.instituteofhospitality.org/Publications/cpd/March_April#6 Hotelympia is a big event for hospitality industry professionals and students and attracts, on average, an amazing 40,000 visitors! Many Institute members head to London’s ExCel to attend or participate in the biennial exhibition. http://www.instituteofhospitality.org/Publications/cpd/March_April#7 If you are a regular reader of Know-how, you will be aware of the special fee arrangements the Institute has with the Open University (OU) for reduced price online CPD courses, which can be found on OU website. http://www.instituteofhospitality.org/news/eNews11/stress_who_needs_it In a recent online survey by the Institute of Hospitality we asked you if stress ever had a negative impact on your performance at work. Nearly two thirds (62%) chose ‘sometimes’ from a choice of six answers ranging from ‘never’ to ‘all the time.’ http://www.instituteofhospitality.org/news/eNews11/Truckload Economic and environmental pressures are making major supermarkets and food producers share space on their trucks to save fuel and cut pollution. http://www.instituteofhospitality.org/news/eNews11/Third_Wave_Coffee The influence of a new ‘Third Wave’ of artisan coffee outlets on the UK’s branded coffee shop sector will be explored at the Allegra UK Coffee Leader Summit in April. http://www.instituteofhospitality.org/news/eNews11/Support_safe_motherhood_day A global dinner party campaign by the White Ribbon Alliance (WRA) for Safe Motherhood is to take place on 8 March 2010. http://www.instituteofhospitality.org/news/eNews11/Sentencing_guidelines The Sentencing Council has recently published new sentencing guidelines for corporate manslaughter and health and safety offences that result in a fatality. http://www.instituteofhospitality.org/news/eNews11/coping_with_sudden_death Sudden deaths and suicides can affect hospitality employees, as highlighted by the current murder inquiry into the death of a 32-year-old man, found by a housekeeper at the Landmark Hotel, London.. http://www.instituteofhospitality.org/news/eNews10/Low_cost_marketing Marketing neednt cost you an arm and a leg. Guy Holmes, director of marketing services provider Captivate Restaurants outlines some of the cheaper options here. http://www.instituteofhospitality.org/news/eNews10/Olympics_2012 Hoteliers must not underestimate “the sheer volume of demand” that the London 2012 Olympic Games will create.During a panel discussion at the Master Innholders conference (18-19 January 2010) Chris Holmes, http://www.instituteofhospitality.org/news/eNews10/Job_Offer Now that we are coming out of the recession, it may be that you will again be taking on new staff. If you haven't done this for some time, you may not be aware of the tighter duties regarding checking the right to work in the UK, or the cases where employers have failed to realise that they are liable for an employee who drives on business without a valid driving licence. Click here to read our essential steps to complete your recruitment project. http://www.instituteofhospitality.org/news/eNews10/hotelympia Hotelympia is one of the worlds leading foodservice and hospitality shows, which regularly attracts an audience of over 40,000 to ExCeL London. You can expect to see the latest product innovations, award winning displays, competitions and practical demonstrations to inspire you. http://www.instituteofhospitality.org/Publications/cpd/jan_feb#1 An exciting new education framework called ‘Higher Ambitions’ was unveiled by the UK government in November 2009. The strategy aims to ensure the continued and future success of UK higher education whilst promoting academias role in securing the country’s economic recovery through increased contributions to the economy. http://www.instituteofhospitality.org/Publications/cpd/jan_feb#2 In this economy, any opportunity for increased business is welcome and now, thanks to a new European directive, businesses in around two-thirds of the services sector, including self-catering operators, are able to take greater advantage of European markets. http://www.instituteofhospitality.org/Publications/cpd/jan_feb#3 Data to get your teeth into whets appetite of customer-hungry business operators at 2009 Hospitality Assured service and business excellence forum. The Hospitality Assured Standard requires that a business has a policy that identifies the products and standard of service that it offering its customers including its terms and conditions http://www.instituteofhospitality.org/Publications/cpd/jan_feb#4 If you’ve been looking for some insights into the restaurant industry then look no further. Free quality analysis of the restaurant industry is available in the excellent Restaurant Barometer and the content is eye opening! For example, http://www.instituteofhospitality.org/Publications/cpd/jan_feb#5 Our favourite type of training: quality, hospitality-focused, free and no-strings attached. If you hurry, you can still enrol in these ‘Employer Masterclasses’ being offered by People1st, the sector skills council for hospitality, leisure, travel and tourism. The masterclasses, which are part of an ongoing road show, are day-long training events occurring at various locations around the UK through the end of January. The events will be of particular interest to Small and Medium Entreprises (SMEs). http://www.instituteofhospitality.org/Publications/cpd/jan_feb#6 Institute members who would like to perform some online, formal, at-a-distance CPD training are in luck! The Institute has a special arrangement with the Open University (OU) to provide a price reduction for members. http://www.instituteofhospitality.org/Publications/cpd/jan_feb#7 Exhibition and conference attendance is an important part of “informal” professional development which explains why 40,000 industry professionals are expected to attend the popular bi-annual Hotelympia, scheduled for the 28th February – 4th March 2010 at ExCel London. http://www.instituteofhospitality.org/hospitality_assured/newsletter/december/great_customer Data to get your teeth into whets appetite of customer-hungry business operators at 2009 Hospitality Assured service and business excellence forum. The Hospitality Assured Standard requires that a business has a policy that identifies the products and standard of service that it offering its customers including its terms and conditions http://www.instituteofhospitality.org/hospitality_assured/newsletter/december/ha_forum Keep your friends close and your enemies closer; or rather, to be better than the competition, you’ve first got to analyse and understand it. That was the straight-talking logic dominating discussions at the Hospitality Assured (HA) business excellence forum held on 20 November 2009, which brought together a medley of passionate, customer-facing business owners and operators. http://www.instituteofhospitality.org/hospitality_assured/newsletter/december/the_henley_experience “The Henley Experience” - a view from Henley Business School Founded in 1945, by business for business, Henley was the first business school in the UK and is one of the oldest and most respected schools in Europe. An impressive full-service portfolio extends from postgraduate degree programmes to a world-renowned executive education offering, from cutting-edge research spanning a uniquely broad range of fields to specialist consultancy services http://www.instituteofhospitality.org/Publications/cpd/nov_dec#2 During October 2009, the Local Authority Caterers Association (LACA) and Kendal College ran an exciting pilot programme for members of LACA. http://www.instituteofhospitality.org/Publications/cpd/nov_dec#3 A fascinating new book entitled ‘The Economic Ascent of the Hotel Business’ (2009) provides a systematic understanding of the growth of the hotel industry, its interrelationship with regional economies and governments and explains what the future holds for hotels and their global development. http://www.instituteofhospitality.org/Publications/cpd/nov_dec#4 Winter holiday celebrations are a chance to meet and network with peers, colleagues and customers. Get ready to make the most of these encounters by fine-tuning your networking skills with some NEW Institute resources. http://www.instituteofhospitality.org/Publications/cpd/nov_dec#5 The Institute has joined with some reputable industry organisations to offer two exciting new Management Guides explaining how to improve kitchen energy use and food preparation. http://www.instituteofhospitality.org/Publications/cpd/nov_dec#6 During the holiday season, the pressure is on for foodservice professionals and home cooks alike to come up with delicious, healthy multi-course meals for a crowd. http://www.instituteofhospitality.org/Publications/cpd/nov_dec#7 UK businesses are wasting over 6.4 billion pounds per year by overlooking simple money saving actions, according to a new Department for Environment, Food and Rural Affairs (Defra) campaign launched with BusinessLink. http://www.instituteofhospitality.org/news/eNews8/nakedtruth New airport security procedures leave little to the imagination as passengers are asked to perform a "virtual strip" for security staff at Manchester Airport's Terminal 2. http://www.instituteofhospitality.org/news/eNews8/storm Hype and fear mongering are an unfortunate offshoot of news journalism, as invariably sensationalism sells. But when the media’s coverage of perceived risk prevails over real conditions, how do you communicate the facts? http://www.instituteofhospitality.org/news/eNews8/rotas Did you ever imagine that the way you coordinate the weekly rota for your restaurant or bar staff could impact on their workplace morale? Be clever about how you allocate shifts for maximum productivity, job satisfaction and positive customer experiences, says California-based working capital provider http://www.instituteofhospitality.org/news/eNews8/2010WorldCup FIFA's local organising committee has distanced itself from a website asking property owners to pay upwards of R100 to list their property on a site purporting to be dedicated to 2010 World Cup accommodation. http://www.instituteofhospitality.org/news/eNews8/envirowise Save £250 per employee per year by reducing waste, stresses Envirowise after the results of the Institute of Hospitality survey, conducted in partnership with Envirowise, are revealed http://www.instituteofhospitality.org/news/eNews8/vision3030 To celebrate 30 years of the World Travel Market, the International Centre for Tourism and Hospitality Research, Bournemouth University is organising its annual WTM forum with the theme 'Vision 3030', to reflect the past 30 years and to project tourism in the next 30 years http://www.instituteofhospitality.org/Publications/cpd/sep_oct#1 September sees the start of the new academic year in the UK and the availability of the new Institute Qualifications providing focused training for hospitality leadership and management. http://www.instituteofhospitality.org/Publications/cpd/sep_oct#2 The UK jobless rate is at a 12 year high according to recent BBC reports and similar statistics are reflected in countries around the globe. http://www.instituteofhospitality.org/Publications/cpd/sep_oct#3 It comes as no surprise to the Institute that professional management organisations benefit their members in numerous ways. http://www.instituteofhospitality.org/Publications/cpd/sep_oct#4 What Hospitality Businesses Need to Know about Chip and PIN Security http://www.instituteofhospitality.org/Publications/cpd/sep_oct#5 People are often heard to grumble about a nanny state and what appear to be onerous health and safety H and S requirements in the workplace. http://www.instituteofhospitality.org/Publications/cpd/sep_oct#6 Have you been considering whether or not to take the plunge and strike out on your own as a consultant? http://www.instituteofhospitality.org/Publications/cpd/sep_oct#7 Institute members will want to try NetRegs’ new FREE food waste reduction training site. http://www.instituteofhospitality.org/Publications/cpd/july_aug#1 The Institute is pleased to announce the development of a pilot programme for Institute of Hospitality International Qualifications specifically tailored to the global hospitality community. http://www.instituteofhospitality.org/Publications/cpd/july_aug#2 Springboard (UK), a hospitality-focussed charity, has developed a 'Response to Redundancy' support programme for London-based hospitality industry employees who are experiencing redundancy. http://www.instituteofhospitality.org/Publications/cpd/july_aug#3 Are you a small or medium size enterprise (SME) offering guest accommodation on a small scale? If you are, you will want to obtain a free copy of the recently released guide entitled ‘Do you Have Paying Guests? http://www.instituteofhospitality.org/Publications/cpd/july_aug#4 Every summer the Institute receives calls from concerned members regarding health and safety regulations on the maximum high temperature in the workplace http://www.instituteofhospitality.org/Publications/cpd/july_aug#5 Whether you are involved in the food service side of the hospitality industry or not, there is a rapidly growing need to reduce food waste and increase recycling – and the process is easier than you think http://www.instituteofhospitality.org/Publications/cpd/july_aug#6 Similar to the railway industry and mental health care services, the hospitality industry and its employees have an increased probability of discovering a sudden death on their premises, whether from natural causes, suicide or even murder http://www.instituteofhospitality.org/Publications/cpd/july_aug#7 Now that the recession is in full tilt, colleges and universities across the UK are seeing a significant rise in applicants, particularly older or mature students http://www.instituteofhospitality.org/news/eNews6/annuallunch The Institute of Hospitality cordially invites you to the 2009 AGM and Annual Lunch. http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_082434 As Swine flu spreads, the Department of Health issues guidelines for hospitality operators, intended to assist with containing the virus http://www.instituteofhospitality.org/news/latest/Lederer Peter Lederer CBE FIH, President of the Institute of Hospitality, Chairman of Gleneagles and also of Visit Scotland, has been awarded the prestigious Hospitality Industry Trust (HIT) Scotland's Lifetime Achievement Award http://www.instituteofhospitality.org/news/eNews7/agencyVAT Recently, VAT has been even more of a headache than normal with 2 rate changes in 13 months being the biggest. Barry Stocks, Director at BTG Tax, explains some of the other recent developments the leisure industry should be aware of http://www.instituteofhospitality.org/news/eNews7/pubtrade The licensing trade is more entangled in red tape than its ever been and with pubs closing at a rate of 40 a week, could a three-way partnership between the licensing authorities, the police and trade be the answer? http://www.instituteofhospitality.org/news/eNews7/charisma Sadly not everyone oozes charisma and social flair, so for want of warmer and more emotionally intelligent staff, whats an operator to do to get those apathetic attitudes and aptitudes up to scratch and make his/her staff stand out from the crowd? Can you teach personality? http://www.instituteofhospitality.org/news/eNews7/HAAwards New for 2009 comes the launch of a new annual presentation ceremony, designed to reward the organisations doing their very best to demonstrate a true passion for outstanding customer service and quality assurance. http://www.instituteofhospitality.org/news/eNews7/briefings New for 2009 comes a professional series of regional hospitality Management Briefings, brought to you by the Institute of Hospitality and the Master Innholder, in collaboration with the British Hospitality Association and Springboard. http://www.instituteofhospitality.org/news/eNews6/bigfix Bad things happen in good organisations. Heres how to get it right when it all goes wrong. http://www.instituteofhospitality.org/news/eNews6/translation Even with the economy at an all-time low, fortunately the weak pound is still luring overseas visitors to the UK, meaning business is ticking along steadily for a lucky segment of hoteliers. Those with conference and meetings facilities are in a strong position to capture the corporate market, but are language barriers hindering your marketing efforts? Simon George, Director of Thames Translations, explains more http://www.instituteofhospitality.org/news/eNews6/MPW In a new series of quick-fire Q and As, eNews brings you soundbites from the hospitality industry's most inspirational luminaries... http://www.instituteofhospitality.org/news/eNews6/itsecurity On Sunday 15 March, new Lawful Intercept legislation came into force, but what are the implications for the hospitality industry and its customer and corporate technology? Dean Wilkinson, Sales Director of guest internet provider Airangel tells us more http://www.instituteofhospitality.org/news/eNews5/pricing As the economic crisis worsens, the hotel industry is in for hard times, as occupancy and investment drop. http://www.instituteofhospitality.org/news/eNews5/service I get increasingly frustrated with people who take pot shots at the British hospitality industry, without offering any palpable solutions to resolve their highlighted issues. It is particularly tiresome when the CEO of VisitBritain joins in! http://www.instituteofhospitality.org/news/eNews5/policing As almost 20% of violent crimes in 2008 are attributed to the pub and club scene, tougher Government measures could soon clamp down further on the logistics of alcoholic drinks promotions. http://www.instituteofhospitality.org/news/eNews5/skills Are you confused about where you fit into the qualifications and training mix? We talk 14-19 Diplomas and the Institute of Hospitalitys Management and Leadership Qualifications http://www.instituteofhospitality.org/news/eNews5/careers Are you looking to acquire new skills or wanting to change your career focus? http://www.instituteofhospitality.org/news/eNews4/global With customers looking for better value in the eating out market, Nestle MD David Field presents key trends in global consumer behaviour, and creative ways to inspire your customers http://www.instituteofhospitality.org/news/eNews4/promises Once you have made a promise to customers, then you are duty-bound to keep your word. What happens if you fail? http://www.instituteofhospitality.org/news/eNews4/redundancy In the current financial climate, many organisations may be looking to restructure all or part of the business, or reduce the number of employees, to cut costs. http://www.instituteofhospitality.org/news/eNews3/hospitality What are the key trends and concerns facing the industry today? Expert speakers cover how to save money, gain customers and exploit existing resources to the full at the Hospitality 2009 Business Seminar Theatre. http://www.instituteofhospitality.org/news/eNews3/frontline Focusing your training and development programme on your front line employees is a complete waste of time, says Philip Stanley, General Manager, Hospitality Assured http://www.instituteofhospitality.org/news/eNews3/maximisingROI With the expectation of a marked economic downturn post-Christmas, how can hoteliers prepare for the challenges of 2009? A panel of expert speakers gave their view at an International Hotel Conference Think Tank debate. http://www.instituteofhospitality.org/news/eNews3/success The visionary Duncan Goose has just been announced Credit Suisse Entrepreneur of the Year at the National Business Awards 2008. http://www.instituteofhospitality.org/news/eNews2/centres The Institute of Hospitality have unveiled a unique set of qualifications, to provide our industry with the focused training in management and leadership skills it so desperately needs. http://www.instituteofhospitality.org/news/eNews2/research The achievement of consistently excellent customer service is (or at least should be) the primary goal of every organisation who has customers. http://www.instituteofhospitality.org/news/eNews1/optimise Does your website appear in the top five results on market-leading search engine Google? If not, then you may need to embark on a little online PR. http://www.instituteofhospitality.org/news/eNews1/talent "Are you getting the most out of the talent within your workforce?" asks Terry Edney, Director, BusinessHR http://www.instituteofhospitality.org/news/eNews1/promise If you don't promise your customers anything then at least they can't hold you to ransom when and if you mess up. Right? Wrong! says Philip Stanley, General Manager of Hospitality Assured http://www.instituteofhospitality.org/news/eNews1/business_rates Are you in tune with your propertys open market rental value? Early indications suggest average increases of rateable value of 10% - 15% come September 2009.