ISS has gained accreditation for its contract at the Open University in Milton Keynes. The campus is occupied by 1,200 academic staff and 250 post graduate research students. ISS has been the incumbent catering contractor since April 2001. Service provision is based in ‘The Hub,’ a 280-cover restaurant with an extensive grab-and-go outlet, a bar, private dining for 60 covers, three satellite units spread across the campus and a hospitality service.
Autograph Foodservice has successfully completed the HA process for its catering contract at ADC in Oxfordshire (where it also provides cleaning, security, window cleaning and pest control services). The foodservice contract is for 400 staff employed to manufacture testing strips for diabetes patients. The ten-strong local catering team is long serving and staff turnover is negligible. Assessors found a strong emphasis on the delivery of high-quality freshly cooked food resulting in a high take-up for the service.
HA accreditation involves successfully completing rigorous reviews by external assessors that measure nine key areas of business and customer service.
Do you want your business to stand out from the crowd? Using the Hospitality Assured standard encourages businesses to look at their operation from the customers’ perspective and see where improvements can be made to benefit the customer and of course the business!
For more information contact Hospitality Assured:
Tel: +44 (0)20 8661 4932
Hospitality.assured@instituteofhospitality.org
www.hospitalityassured.com
