Hospitality Assured Forum

A Hospitality Assured Forum was held on Friday November 20th 2009.

The forum was intended as an opportunity for Hospitality Assured Clients and potential Hospitality Assured clients to get together and discuss the business excellence and customer service issues of interest to them.

The event was an undoubted success and a detailed report on the event will be made available in due course.

Until then, the presentations made on the day can be downloaded by following the links below:

• Benchmarking (Prof Andrew Lockwood)

• Hospitality Assured Implementation (Barbara Rousaki)

• Hospitality Assured & Tourism (Riddell Graham)

• Why Hospitality Assured? (Heiko Figge)

• Hospitality Assured & Conferences (Barry Stonham)

• Hospitality Assured - Where to next? Open Forum (Ann Corrigan+Philip Stanley)

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