Tell us how you created a new opportunity for your hotel and you could become the winner of a prestigious HRS Hotel Excellence Award. All you need to do is tell us about your success stories, something that your hotel has done to
The HRS Hotel Excellence Awards are open to hotels within the United Kingdom & Eire only. Visit www.hrshotelexcellenceawards.co.uk, to take part. All entries must be received by Friday 5th November 2010.
Award Categories
There are 2 awards for each of the following three categories. Small and large hotels will be judged independently.
Excellence Through People
Tell us how your creative recruitment, employment and training practices help to attract, inspire, motivate, develop and retain enthusiastic and talented people who are delivering business success.
Excellent Customer Service
How do you consistently achieve outstanding levels of “World Class” service? Does your hotel always provide a warm welcome to guests and exceeds customer expectations? Tell us about your customer service.
Excellent Social Responsibility
What positive and sustainable impact has your business had on the wider community? Give us some examples – local ethical sourcing, environmental protection and energy conservation.
There will also be three special awards to recognise Excellence in areas which make a particular contribution to different aspects of business success. Entries are invited from both large and small hotels
Excellence in Marketing - in association with the British Hospitality Association
Have you attracted new or additional business in an imaginative way? Tell us how you’ve attracted new business from the corporate market in particular or from business tourism in general. Small and large hotels will be judged independently.
Excellence in Business Management - in association with the Institute of Hospitality
Do you have a creative or dynamic approach to leadership, strategic business planning, and operational management? Tell us how you secure exceptional levels of business performance and give a distinctive competitive edge. Small and large hotels will be judged independently.
Excellence in Meetings - in association with the Meetings Industry Association
Show us how you’ve achieved excellence in the way in which meetings, events or conferences are promoted, organised and continually improved. Please note, hotels of any size and non hotel venues are being considered together for a single award in this category.
In addition, there are two customer facing awards to recognise key aspects of guest satisfaction. Entries are invited from both large and small hotels.
Best Family Friendly Hotel
What special facilities, equipment, past-times, food and drink do you provide? Tell us how you give a memorable “home from home” experience that sets you apart from the competition.
Best Value for Money Hotel
How do you ensure your facilities, food and service are second to none when it comes to price? How do you go the extra mile and excel, leaving your customers feeling it was “worth every penny”?
The Robert Ragge Award for Innovation
Named after the founder of HRS, the Robert Ragge Award will give special recognition to those HRS client hotels that have found innovative solutions to the challenges that their individual hotels face. Small and large hotels will be judged independently.
The HRS Hotel Excellence Awards are one of the Best Practice Forum's Business Excellence Awards scheme, and as such are amongst the most prestigious and highly coveted in the tourism and hospitality industry. They recognise outstanding business achievement and are awarded to those who have adopted or adapted best practice in different aspects of their operation
The HRS Hotel Excellence Awards are held in association with the British Hospitality Association and are supported by the Institute of Hospitality and the Meetings Industry Association. Our media partner is the Caterer & Hotelier Magazine.
