HQ Magazine - Third Quarter 2018

hq_3rd_quater_2018

Your latest issue of HQ Magazine, the Institute of Hospitality’s exclusive membership publication, contains articles on artificial intelligence (AI), robotics, theatre dining and degree apprenticeships. We also profile the winners of the Institute of Hospitality Awards 2018 and the Hospitality Awards 2018, organisations that champion the very best strategies for developing their teams.

For the hospitality sector, advances in AI provide an opportunity to harness a wide range of data in order to provide better, more bespoke service. The desired outcome is a higher average spend. In the short term, AI should enable hotels to get closer to the type of service provided by airlines, OTAs and Amazon. At a recent Institute of Hospitality roundtable discussion, Daniel Healey FIH, hotel manager, The Bloomsbury Hotel, said: “We’re still a little behind the curve in how we use consumer intelligence to drive a more tailored consumer experience. When will you be able to log-in, confirm your booking, check-in, choose your room prior to arrival and bypass reception?”

Also in this edition:

  • Paul Evans FIH on the undeniable benefits of degree apprenticeships
    When will supply meet demand?
  • Recruiting for a major new opening
    The Principal Hotel builds up to 400 employees from scratch
  • The Barons Eden Group
    The inside story of its Management Development Programme
  • Robert Richardson FIH
    Playing to local strengths and community relations at The Grand in Folkestone
  • Letter from Hong Kong
    Magdalena Wong MIH on her globe-trotting life as a pastry chef and educator
  • A postcard from New Zealand
    David Green MIH on the challenges of visa restrictions

How to access the magazine

Members
HQ is a benefit provided to members of the Institute as part of their annual membership subscription. Click here to read your electronic copy.

Non-members
Non-members can subscribe to the magazine for an annual fee of £46. Or why not consider joining the Institute to obtain a complimentary subscription to HQ magazine as well as access to a wide range of exclusive members-only benefits, educational resources, advice and privileges.

For further information call +44 (0)20 8661 4900 or email subscriptions@instituteofhospitality.org